Swaranjali Hadke
Nagpur
Summary
Experienced professional with 5.6 years at Tata Consultancy Services (TCS), specializing in service delivery and operations within the insurance industry. Developed strong problem-solving skills and excelled in cross-functional collaboration, gaining a deep understanding of insurance processes and agile methodologies. My role at TCS enhanced my ability to effectively communicate and work across departments. Recently completed a certification in data analytics, advancing my skills in Python, Excel, SQL and Power BI to strengthen my analytical expertise and support data-driven decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Associate (BPO-2)
TATA Consultancy Services
02.2017 - 08.2022
Project: UK Insurance (Life & pensions / Operations and Data Management)
- Handled client requests related to personal data, funds and contributions, ensuring timely and accurate processing
- Delivered primary customer support, efficiently addressing internal and external inquiries in a fast-paced environment through good communication skills
- Managed critical client data in BaNCS, maintaining SLA, pipeline, and data privacy standards
- Efficiently managed the creation of customer policies, processed amendments as per client requests, and issued policy documents, ensuring smooth and accurate handling of all procedures
- Created Root Cause Analysis (RCA) reports on team errors, presenting insights in monthly escalation meetings to raise awareness and reduce human errors
- Verified AML compliance and implemented process improvements to enhance operational efficiency
- Generated detailed reports using advanced Excel tools like pivot tables, VLOOKUP, and conditional formatting
- Trained junior associates and promoted continuous improvement by sharing best practices, fostering a culture of innovation
- Consistently achieved full marks in monthly Process Knowledge Tests (PKT) and actively participated in various team-building activities on the floor
- Tools: Citrix, BaNCS, Jaspersoft, ORIGO, OWS, Thunder head, MS Excel, Power point, Elas
Education
Bachelor of Science - Computer Science
Dr Ambedkar College
Nagpur, India01-2016
Skills
- Power BI
- SQL
- Python
- Excel
- Agile Methodology
- Data analysis
- Quality assurance
- Operational efficiency
Certification
- Data Analysis with Python, IBM, 2024
- Data Analysis, Boffins Academy, 2023
- Business Analytics with Excel, Simplilearn, 2022
- Youth Leadership Training Program, BARTI, Pune 2015
Accomplishments
- Appreciated multiple times from onshore counterpart to complete escalation work and before deadline (TCS).
- Featured in TCS magazine for contributions in dance and sketching, highlighting creativity and engagement beyond work responsibilities.
- Awarded 'Star Performer of the Month' multiple times at TCS for demonstrating outstanding contribution, efficiency, and excellence in project delivery.
- Received long term service and commitment award by completing 3 years of dedicated service in TCS.
- Participated in Youth Leadership Training Program from BARTI, Pune.
Hobbies and Interests
- Dance
- Music
- Sketching
Timeline
Senior Process Associate (BPO-2)
TATA Consultancy Services
02.2017 - 08.2022
Bachelor of Science - Computer Science
Dr Ambedkar College
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