Swarika Rane
Mumbai
Summary
Dynamic professional with extensive experience in the travel and tourism industry, notably with Cordelia Cruises. Proven track record in enhancing customer satisfaction through strong communication and critical thinking. Skilled in managing logistics and documentation, consistently achieving sales targets while maintaining a focus on organizational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shore Excursions Staff
Cordelia Cruises
11.2024 - Current
- Promote and sell shore excursions to guests, understanding
their needs and interests. - Cross-sell and upsell tour packages to maximize revenue.
Assist guests with tour descriptions and provide information
about different excursions. - Provide guest services related to tour sales, refunds, and
complaints. - Offer general port and ship information to passengers.
- Work the assigned Shore Excursion desk hours.
- Liaise with local tour operators to confirm reservations, buses,
guides, etc. - Manage and control shuttle bus operations, when applicable.
- Ensure the smooth dispatch and operation of all shore
excursions. - Coordinate all shore excursions, including audio equipment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Assistant Operations Manager
EdTerra Edventures PVT LTD
11.2023 - 11.2024
- To create a pool of existing itineraries for North and South locations (domestic).
- To customise existing itineraries.
- Recce for new destinations.
- Preparing the costing of the itineraries.
- Preparing a cost sheet to match the competitors' prices.
- To ensure maintaining an 18% profit margin in all the cost sheets.
- Planning and booking hotel reservations, and campsites.
- Transportation - Bus, Trains, Flights.
- Managed all aspects of tour operations, including ground handling, logistics, and ensuring seamless and efficient travel experiences for clients.
- Managing and processing all travel-related documentation, including registration forms, payments, and travel insurance.
- Assist the sales team in sales presentations and meetings with the school decision-makers.
- Ensure the smooth functioning of the office and co-ordination among all the departments. Procurement of.
- Office stationery, and other logistics required for office functioning.
- Assisting the HR department with manpower for the Mumbai office.
- Ensure that office infrastructure-related work is executed on time as per management approval.
- Documentation of all the new joiners in the Mumbai office.
- Handling petty cash, and timely submission to the accounts department.
- Recruitment for new hires and Journey Mentors.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
Sales Executive
Cordelia Cruises
02.2022 - 09.2023
- Cruise packages.
- Cruise recce for clients: MICE, weddings, events, and groups.
- Future Desk: Managing bookings (cancellations, upgrades, changing packages, guest escalations, shore excursions packages, booking confirmations, and pre-booked entertainments).
- Representing the company on board and assisting customers on board.
- Attending HOD meetings for every sailing update and for upcoming events.
Tour Manager
Freelancer
01.2019 - 12.2021
- Implemented contingency plans during unforeseen events or emergencies to minimize disruptions to the overall tour experience.
- Coordinated accommodations for crew and tour transportation between destinations.
- Negotiated contracts with vendors to secure favorable pricing and terms while maintaining excellent working relationships.
- Maintained detailed records of all aspects of the tours'' planning process to ensure a smooth operation from start to finish.
Senior Sales Executive
DRV Holidays
01.2016 - 01.2019
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Tour Manager
Freelancer
01.2013 - 12.2015
- Collaborated with local tour guides to incorporate their knowledge and expertise in providing authentic, immersive experiences for clients.
- Located vendors for necessary supplies and equipment and organized on-time deliveries.
- Guided groups of up to 300 people on scheduled tours.
Education
High School Diploma -
Rizvi College
Mumbai, India03-2010
Skills
- Strong communication
- Organisational skills
- Task completion focus
- Decision-Making confidence
- Document management
- Customer service experience
- Administrative skills
- Microsoft Excel
- Precision under pressure
- Critical thinking expertise
- Cash handling
- Customer service
- Leadership qualities
- Sales experience
- Scheduling and coordination
- File management
Languages
Marathi
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Certification
- STCW Course - 2024
Timeline
Shore Excursions Staff
Cordelia Cruises
11.2024 - Current
Assistant Operations Manager
EdTerra Edventures PVT LTD
11.2023 - 11.2024
Sales Executive
Cordelia Cruises
02.2022 - 09.2023
Tour Manager
Freelancer
01.2019 - 12.2021
Senior Sales Executive
DRV Holidays
01.2016 - 01.2019
Tour Manager
Freelancer
01.2013 - 12.2015
High School Diploma -
Rizvi College
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