Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
SWARNA GOWRI

SWARNA GOWRI

Team Manager - Recruiting Services
Bangalore

Summary

Objectives: To work in an organization with challenging and competitive environment, where I can achieve work satisfaction & desired career growth through perpetual learning & personal development.

Personal Skills: Comprehensive problem-solving abilities, hardworking, self-confident, Ability to deal with people diplomatically. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7.5 years of extensive leadership experience in HR. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Always solving analytical problem with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
4
4
Languages

Work History

Team Manager- Recruiting Services

Amazon
Bangalore
12.2019 - 01.2023
  • Willingness to undertake challenging responsibilities
  • Good logical skills and hardworking
  • Positive Attitude.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Led project teams through design, construction and launch process.
  • Maintained compliance with regulatory parameters in complex projects with overlapping policies.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Motivated employees through special events and incentive programs.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Managed employee disputes by employing conflict resolution techniques.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

Senior Process Associate

Accenture
Bangalore
01.2015 - 01.2019
  • Creating and proofing offer letters and offer packets of the candidates
  • Expert in handling Offer Management Process within Recruitment channel
  • Responsible for queue management and delegating the work within a team of 13 members
  • Ensure the productivity is met for the team and self by assigning cases to the team equally
  • Manage stakeholders, onshore and Client by taking ownership, answering queries of the process
  • Work closely with Team Leader and send daily report to the Manager which consist of team volumes and performance for the day
  • Queue management and assigning Work Queue Management Tickets
  • Coordination with the clients regarding updates
  • Expertise in End to End life cycle of an Employee
  • Performing Quality Check and Audits for the team
  • Sharing feedbacks to the advisors if there are any errors identified
  • Manage work flow efficiently to ensure Business needs
  • Maintaining 100% Quality
  • Prioritizing urgent request
  • Training new joiners
  • Managing Reports in the team as SME
  • Giving floor support to the team in case of difficulties
  • Doing all cases related to leave & absence, job data change, Benefits and offer letter
  • Doing DSAT Analysis for Core HR DSAT’s & also do call backs to understand the issue for which the DSAT is received
  • OE - Visual management updating
  • Handling process related escalations over calls & emails
  • Sourcing , Screening and Interview scheduling was a main part of the job for IT Recruitment
  • Onboarding: Validating the candidate documents and verifying it as per given details in the form related to Academics
  • New Hire – Responsible to set up new hire profile, entering referral details, ID Creation, Updating SSN/SIN and Benefits Panel(Union in workday)
  • Job Data Change – Navigating Line Managers/HR Business Partners in Initiating Promotion, transfer and Salary Increase
  • Correction or editing such transaction in an employee Job Profile in workday
  • Leave of Absence – Navigating Line Managers/HR Business Partners in initiating Leave Request (Leave Start and Return from Leave), Attaching Supporting Documents, and Correction to employees leave details such as Leave Start Date and end Date of Leave and Rescinding Leave Transaction in workday
  • Exit – Navigating employees, Line Managers and HR Business Partners in Initiating a Exit request in workday
  • Editing and Correction to Exit Trigger (Transaction)
  • Calculate Sign on and Tuition Recoup post Termination
  • Handle reverse Termination request as well.

Senior Process Analyst

Hewlett Packard, HP Company
Bangalore
06.2009 - 03.2015
  • Produced documentation outlining process improvement solutions.
  • Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
  • Liaised with staff managers to collaboratively design process change implementation plans.

Education

Bachelor of Computer Applications - Computers

VHD Central Institute of Home Science
Bangalore
04.2001 -

Skills

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Accomplishments

  • Received Best team manager Award for Q1'22 and Q4'22.
  • Promoted 2 associates as Process Lead.
  • Used Excel and created dashboards for tracking purpose.
  • Used Power BI for creating reports for the call with stakeholders.

Additional Information

  • Tools Used WQM(Work Queue Management) Workday
  • Achievements: , Star of business Award for March September 2017. Saved Data privacy within the Team. Certified Trainer

Timeline

Team Manager- Recruiting Services

Amazon
12.2019 - 01.2023

Senior Process Associate

Accenture
01.2015 - 01.2019

Senior Process Analyst

Hewlett Packard, HP Company
06.2009 - 03.2015

Bachelor of Computer Applications - Computers

VHD Central Institute of Home Science
04.2001 -

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