Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SWARNA LATHA

Hyderabad

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

14
14
years of professional experience

Work History

Management Trainee

Genpact India PVT ltd
03.2019 - 12.2023
  • Process: Vendor Management Setting up the legal supplier in the vendor database, oracle and SAP Vendor set up's :Creation & updating of Global Supplier listing i.e.
  • Vendor Codes, Sites checking requestors queries resolving & approving the requests as per the requirements of Cytiva Maintenance of Cleaned vendor master, Deactivate/Purge duplicate of fraudulent vendors Handling escalations issues & replying to the business emails by best way of solving Quality checking of team members every week & Giving training to new hires Preparing monthly & weekly report for the business
  • Taking Business call's on Weekly/Monthly with Customers on Process updates
  • Worked on Support Central cases and resolving and providing solution to users in best way
  • Preparing dash boards, Generating reports on daily basis and allocating work among team
  • Perform Bulk Updates on Vendor Setups Bank Screening for Vendors Vendor payment issue resolutions Proactively manage issues and risks - RCCA driven Training new joiners Workflow Management Creating SOP's
  • Gained knowledge of company policies, protocols and processes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Improved management skills by participating in rigorous training programs and workshops.

Process Developer

Genpact India PVT Ltd
01.2014 - 02.2019
  • Process: Contract Management Creating contracts in bulk by running Adhoc programs based on the information provided by requestors
  • Emending contracts information like changing status, updating the mandatory fields like (payment terms, expiration date, contract type, adding suppliers), updating contract owners from inactive persons to active persons
  • Resolving issues/queries which are raised by the requestors
  • Providing responsibility based access to requestors so that they can access the tool and can upload the contract
  • Attaching the Signed documents to the contracts Monitoring the support central tool which is an internal tool where users have multiple queries and we will resolve them via this tool
  • Preparing dashboards on weekly and monthly basis to client on volume breakup
  • Providing daily reports to client and team members on the inflow and outflow tickets breakup.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.
  • Collaborated with cross-functional teams to ensure effective communication and problem resolution throughout the development process.

Process Developer

Genpact India PVT ltd
06.2011 - 12.2013
  • Process : GE R12 Project Team
  • Data Clean-up for Oracle R12 implementation relating to Requisitions, POs, Suppliers & Invoices for migration from 11i to R12 Oracle
  • Extraction of reports from SQL (Toad) based on the business responsibilities
  • Analysis for extracted data of Requisitions, Purchase Orders, Suppliers & Invoices
  • Experience in support, testing, user training and production support of Oracle Purchasing and I-procurement
  • Have prepared business level test scenarios and test cases documents and tested the functionality part of CRP,SIT and UAT
  • I have configured the test cases and tested the required functionalities to meet the functional requirement
  • Identification of business level test scenarios and test cases and testing the scenarios different instances, I have involved in validating the functional data in to Pre-Production instance Active role in all cut over activities & Production go live and as well post go live support
  • Taking Business calls on daily basis, around 49 OUs which are migrating to R12 platform and updating the status & issues
  • Creation of Requisitions, Purchase Orderʼs, amending POs & Requisitions and replacing the Inactive employees or Users with active ones
  • Finally closing the POs once it is fully billed so that the it cannot be migrate to R12
  • Delete/Cancel the incomplete Requisitions.Responsible for identifying change needs and replacing inactive buyers, requestors, and preparers on POs & requisitions with active users, so that the interface will not have any issues while migrating the data from 11i to R12
  • Closely following up with the Vendor Management & Accounts Payable Teams on all the queries related to Suppliers & AP issues
  • Checking all help desk operations so as to give better services to the customer
  • Creation of User, create/Add Responsibility for User and end date the user responsibility as per the business requirement
  • Preparing necessary SOPs documents and updating on process.
  • Participated in continuous improvement initiatives, focusing on eliminating non-value-added activities and reducing variability in processes.

Process Associate

Genpact India PVT Ltd
11.2009 - 05.2011
  • Process: Order Management
  • Recording the sales information on different excel sheets Identify and analyze the reasons for Backlogs in Shipment Handling End Customer Escalations and Client specific deliverables
  • Identifying root cause of defects/process gaps Lean submitted and certified
  • Preparing the Process Documentation
  • Daily postings of Files Preparing Weekly Dashboards Preparing Work instruction Documents Trained the new joinersʼ Got cross trained on different process Worked on Datex and Gexpro orders Research and resolve the shipmentissues

Education

MBA Finance -

JNTU

BSC Computers - undefined

Osmania University

Skills

MSOffice

Oracle

SAP

Project Support

Customer Service

Business Administration

Process Improvements

Accomplishments

  • Received Silver and Bronze Award for outstanding performance in Oracle R12 implementation project.
  • Consecutively achieved "Star of the month" i.e. Exceeded Excellence for best performance in Vendor Management Team.
  • Received several appreciations from client & higher management for [Quick TAT and resolving issues for fast & flexible exceeding expectation performance.
  • Rewarded 'Customer Centricity' Award for outstanding contribution for exemplified the values-the principles that define people, culture, and company.
  • Recognized & rewarded of Individual Excellence Award thrice for the tireless work and dedication.
  • Continuous 7 VIC awards from customer.
  • Recognized as quick learner.

Timeline

Management Trainee

Genpact India PVT ltd
03.2019 - 12.2023

Process Developer

Genpact India PVT Ltd
01.2014 - 02.2019

Process Developer

Genpact India PVT ltd
06.2011 - 12.2013

Process Associate

Genpact India PVT Ltd
11.2009 - 05.2011

MBA Finance -

JNTU

BSC Computers - undefined

Osmania University

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SWARNA LATHA