Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic
Swarna Mishra

Swarna Mishra

Account Technology Specialist
Gurgaon

Summary

Experienced solutions engineer offering technical expertise, delivering effective solutions, analyzing complex business requirements and translating them into innovative and scalable solutions with deep understanding of customer ecosystem to drive customer success and enabling business growth with proven track record.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Solutions Engineer & Specialist

NetApp India
Gurgaon
9 2019 - Current
  • Develop effective solutions through close collaboration with cross-functional teams and Account Executive throughout sales process and customer lifecycle
  • Currently managing North India Territory in Commercial Business Unit
  • Achieved YoY targets with 300% growth in FY24 compared to previous years along with onboarding net new customers ; onboarded 20 new customers quarterly
  • Partner Enablement and manager to set & meet annual learning targets, onboarding 7-8 partners quarterly
  • Offered technical expertise and support during pre-sales activities, including product demonstrations, proof of concepts, RFP/RFQ designing and technical presentations, customer enablement with NetApp technologies, contributing to 80% improvement in customer conversion rates
  • Developing and propagating competitive positioning with strongly differentiated Solutions
  • Establishing and keeping strong executive relationships & strategies with key partners and stakeholders to target accounts
  • Continuous Learning and training to develop expertise and learn modern technologies.

Solutions Engineer Intern

NetApp India
New Delhi
07.2018 - 08.2019
  • Garnered experience in Pre-sales technical operations for Government Business at NetApp
  • Managed 10 accounts during internship
  • Providing input for planning and preparation of system bids & proposals
  • Developing, customizing, and delivering high impact solution or product presentations Participating in client calls with Account Executives
  • Developing overall solutions including high-level design, statement of work, and bills of materials where required.
  • Developed effective solutions through close collaboration with cross-functional teams

Education

Computer Science

Vellore Institute of Technology
Vellore, India
08.2017 - 09.2019

Bachelor of Engineering - Computer Science

Takshila Institute of Engineering & Technology
Jabalpur
07.2013 - 06.2017

Skills

Customer liaison , Customer Support

Presales, value Selling, Direct & IT Sales Solution Designing, RFP/RFQ designing , Product positioning & Demonstration, PoCs

VMware, Hyper-V, Cloud Computing: AWS, Google, Microsoft

Territory, Account & Sales Management, Business Strategy Planning

Technology evaluation , training

Machine Learning, SQL, R

Python, Virtualization Technologies

Proficient soft skills; strategic thinking

Affiliations

NetApp Certified Data Administrator

NetApp Certified Technology Solutions Professional

FY23 Star Performer's Club


Interests

Painting and drawing , Handcrafts , DIY Projects

Timeline

Solutions Engineer Intern

NetApp India
07.2018 - 08.2019

Computer Science

Vellore Institute of Technology
08.2017 - 09.2019

Bachelor of Engineering - Computer Science

Takshila Institute of Engineering & Technology
07.2013 - 06.2017

Solutions Engineer & Specialist

NetApp India
9 2019 - Current

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Swarna MishraAccount Technology Specialist