Swarna Bindu Biswas
Consultant, Business Analysis
Pune
Summary
Business Analyst and Core Insurance executive with 15+ years of experience in insurance and financial services, specializing in requirements analysis, process optimization, and digital transformation.
- Led 25+ enterprise projects across policy administration, claims, billing, and payment workflows.
- Led process improvements in Reinsurance and Agent Commission area to save around 5cr in project costs annually.
- Delivered 30% faster claims processing and ₹2 Cr annual savings through automation and Lean Six Sigma.
- Facilitated 200+ Scrum ceremonies, authored 150+ functional design documents (FDDs), and trained 500+ professionals in Agile, SDLC, Product training and Core Insurance training
- Recently focused on AI-driven automation, applying prompt engineering and tools like Azure Cognitive Services, Power BI, and RPA to optimize workflows
- Got recognised within the organisation with 7 promotions in 15 years of experience, 2 Employee of the year award. The company recognized me as top employee (Innovation and KPIs) for 2 years.
Overview
16
16
years of professional experience
5
5
Certificates
3
3
Languages
Work History
Prompt Engineer & AI Analyst
Allianz Technology India
05.2022 - Current
- Proposed 10+ AI use cases in claims automation, fraud detection, and customer behavior modeling
- Applied prompt engineering to optimize ChatGPT outputs, automating requirement analysis and documentation
- Recommended OCR/NLP/RPA tools, reducing document processing time by 40%
- Applied MCP server creation for managing DevOps and Project Management integrating JIRA, Confluence and Jenkins, Kubernetes server
Business Process Consultant
Allianz Technology SE
01.2024 - Current
- Conducted 100+ stakeholder workshops/interviews, categorizing needs via power/interest grids
- Authored 150+ requirement documents and 200+ user stories with acceptance criteria
- Built traceability matrices ensuring 100% alignment between requirements and business objectives
- Developed wireframes/mockups improving stakeholder clarity, reducing rework by 20%
- Business Process Optimization Consultant | Nov 2009 – Present
- Optimized procurement workflows, achieving 30% faster approvals at ICICI Prudential
- Integrated RPA for invoice processing, cutting errors by 50% and saving 200+ hours/month
- Conducted training for 500+ colleagues on Lean Six Sigma and SAP FICO
- Initiated card-based payments and API-driven cheque handling, reducing costs by 30%
Project Manager
Allianz Technology India; ICICI Prudential Life Insurance
05.2014 - 02.2022
- Directed 3+ large-scale projects, managing budgets up to ₹10 Cr
- Delivered projects with 95% on-time completion using Gantt charts and Kanban boards
- Negotiated vendor contracts, achieving 15% cost savings.
- Conducted lessons-learned sessions, implementing improvements across teams.
UAT Analyst
Allianz Technology India
10.2019 - 02.2022
- Designed 100+ test cases aligned with business requirements
- Simulated real-world workflows, identifying 50+ defects and ensuring fixes before release
- Coordinated test environments, securing stakeholder approval for all releases.
Insurance Underwriter and Operations
ICICI Prudential Life Insurance
11.2009 - 05.2015
- Led 13+ processes including KYC Underwriter, Medical underwriter, Operations Manager, Vendor Management, Vendor Training and Monitoring, Service Escalation, Branch Escalation, Rural Insurance process, Medical appointment management, Sales MIS, Operation Process MIS, Dispatch Management, Payment Management
- I was part of the team from Underwriting which is responsible for reviewing and creating the customer service for India's one of the first digital Term Insurance product
- Successfully delivered process automations for the above mentioned processes as the SPOC of operations management team which led to savings of around Rs.1cr annually.
- Successfully led a million-dollar project that aims at integration with the Reinsurance system, SICS. Designed 10+ APIs for the project.
- Reviewed the ceding data for ICICI Prudential Company Limited for 2 consecutive years
Education
Bachelor's in Insurance And Risk Management (BIRM) - Insurance And Risk Management
West Bengal University of Technology (MAKAUT)
Kolkata 06.2005 - 05.2008
12th STD - Commerce
St. Xavier's Institution
Kolkata 06.2003 - 05.2005
10th STD - Science
St. Xavier's Institution
Kolkata 06.2001 - 05.2003
Skills
Business Analysis & Requirements: Stakeholder mapping, workshops, prototyping, traceability matrices
Process Optimization: Lean Six Sigma, RPA, KPI tracking, workflow automation
AI & Automation: Prompt engineering, Conversational AI, OCR/NLP/RPA tools, Power BI, Azure Cognitive Services
Technical and Testing Expertise: Automated Testing, Training and Mentoring, Wireframing, Mockups
Project Management: Agile/Scrum (CSM certified), JIRA dashboards, Kanban boards, vendor onboarding
Core Insurance and Reinsurance Knowledge: Core Insurance Knwoledge, SAP FICO (GL/AP/AR), Reinsurance Basic knowledge, Hands on knowledge with Reinsurance system such as SICS
Certification
Executive Program in Insurance and Risk Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Skills in the Age of AI by Microsoft and LinkedIn
07-2025
SAP Financials Essential Training
04-2025
Business Process Consultant
Allianz Technology SE
01.2024 - Current
Project Leadership
06-2023
Prompt Engineer & AI Analyst
Allianz Technology India
05.2022 - Current
CSM - Certified Scrum Master
05-2021
UAT Analyst
Allianz Technology India
10.2019 - 02.2022
Project Manager
Allianz Technology India; ICICI Prudential Life Insurance
05.2014 - 02.2022
Insurance Underwriter and Operations
ICICI Prudential Life Insurance
11.2009 - 05.2015
Executive Program in Insurance and Risk Management
02-2009
Bachelor's in Insurance And Risk Management (BIRM) - Insurance And Risk Management
West Bengal University of Technology (MAKAUT)
06.2005 - 05.2008
12th STD - Commerce
St. Xavier's Institution
06.2003 - 05.2005
10th STD - Science
St. Xavier's Institution
06.2001 - 05.2003