Swarna Bindu Biswas

Experienced Business Analyst successful at responding to shifting business needs and priorities in systematic and effective way. Well-versed in implementation of operational assessments and conducting functional requirements analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses.

Experienced Business Analyst offering 11years of Insurance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.

Executive Program in Insurance and Risk Management

Accomplishment Summary: Swarna Bindu Biswas

With over 15 years of progressive experience in business analysis and process optimization, Swarna Bindu Biswas has established herself as a high-impact professional driving innovation and efficiency in the insurance and financial services domain. She combines deep domain expertise with technological agility to deliver strategic and digital transformation projects across global insurance operations.

• Business Transformation Leader: Spearheaded major process reengineering initiatives at Allianz and ICICI Prudential, achieving up to 30% reduction in processing time through lean methodologies, automation, and digital payment workflows.
• AI & Automation Innovator: Actively contributed to the adoption of AI-driven solutions such as OCR, NLP, and RPA in claims processing, fraud detection, and customer experience. Skilled in prompt engineering, conversational AI, and the use of tools like Power BI and ChatGPT for generating actionable insights.
• Strategic Change Agent: As a Local Change Authority at Allianz, played a pivotal role in governance and approval of change requests, ensuring minimal risk and high-quality delivery across SAP Finance modules and stakeholder engagements.
• Exceptional Business Analyst: Delivered more than 100+ stakeholder requirement gathering sessions using interviews, workshops, prototyping, and traceability matrices, translating complex business needs into comprehensive BRDs, wireframes, and user stories.
• Cross-functional Project Management: Managed Scrum teams of up to 10 members, delivering enterprise-grade solutions with robust JIRA-based dashboards and sprint metrics. Oversaw project budgets, timelines, and vendor partnerships across multiple geographies.
• Expert in SAP-Finance & UAT: Hands-on with SAP FICO modules (GL/AP/AR), contributed to financial reporting enhancements, vendor onboarding, and test plan execution with full-cycle UAT and regression testing in dynamic environments.
• Skilled Trainer & Mentor: Conducted training for 500+ professionals on business processes, tools, and transformation frameworks, demonstrating strong leadership in capability development and change adoption.

Emerging Strength: AI Enthusiast & Prompt Engineer

Swarna has embraced her passion for artificial intelligence by engaging in continuous learning through platforms like Coursera and Google AI. She has effectively applied prompt engineering techniques in enterprise environments to improve documentation quality, automate requirement analysis, and enhance customer support processes.