Swarnali Banerjee

· Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

· Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

· Identified and qualified client needs and negotiated and closed profitable projects with high success rate.

· Managed timely compliances and filings for the Company.

· Handled hiring, onboarding and training of new hires to fulfill business requirements.

· Supervised administrative staff and kept employees compliant with company policies and procedures.

· Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

· Handled products-listing and other roles from the company website backend.

· Collaborated with the creative and web development teams in the revamping of the company website, the social media profiles and online presence.

· Sorted and recorded incoming shipments for corporate records.

· Executed record filing system to improve document organization and management including customer data.

· Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

· Processed customer orders within agreed timeframes to meet service standards.

· Surpassed team goals by partnering with colleagues to implement best practices and protocols and volunteered to help with special projects requiring extra attention.

· Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

· Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

· Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

· Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

· Facilitated timely delivery of special projects to meet organizational and departmental objectives.

· Supported company leaders by monitoring their work calendar and scheduled appointments, meetings, and travel by organizing the itinerary.

· Handled products-listing on multiple major e-commerce websites, making changes if and when needed.

· Using inventory reports, updated products catalogues for the e-commerce portals on a daily basis.

· Handled back-end access and usage for managing the products online.

· Conducted routine QC on the e-commerce websites displaying the brand’s items.

· Coordinated with the team to resolve problems related to products visibility and accuracy for improved operations and provided satisfactory customer service.

· Monitored social media and online sources for the products to stay relevant with the current trends.