Swarnali Biswas

• Organized international and domestic travel arrangements for staff members, including all transportation and hotel stays.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Screened calls and emails and initiated actions to respond or direct messages for Directors.
• Processed travel expenses and reimbursements for member executive team and senior management group.
• Organized and coordinated Tender Related conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

· Manage large amounts of inbound and outbound calls in a timely manner

· Follow communication “scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

· Meet personal/team qualitative and quantitative targets

· Responded to Emails & other correspondence to facilitate communication & enhance business process.

· Contributed to smooth business operations by planning & organizing meetings & conferences including conference calls.

· Maintaining confidential, administrative support to executive team & members of Board of Directors.

· Maintained daily appointment Calendar for Vice President-CS.

· Organized and coordinated CS Conferences & monthly meeting.

· Certified in resolving customer queries specially Bill related queries for conflict resolution.

· Managed customer relations on ongoing basis to maximize customer retention.

· Delivered Superior customer service to strengthen relationships & drive future business revenue.