Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Swarnamber Choudhury

Swarnamber Choudhury

Hyderabad

Summary

Results-driven QA Leader with 17+ years of diverse experience in software quality engineering, specializing in Salesforce CRM testing, automation strategy, and enterprise-level QA transformation. Adept at building and scaling in-house QA capabilities, having successfully transitioned vendor-dependent models to self-sustaining, high-performing teams.

Currently leading strategic quality initiatives at Bristol Myers Squibb, where I built the Cell Therapy Salesforce QA team from the ground up, delivering multiple defect-free releases and establishing a reputation for excellence across stakeholders. Recognized for my ability to think beyond user stories—envisioning the complete business process and aligning QA with end-user needs.

My strong command over Agile and SAFe methodologies, combined with hands-on expertise in testing tools like Worksoft, ALM, JIRA, NeoLoad, and Copado, has enabled me to lead high-impact QA transformations. I'm passionate about leveraging AI and next-gen automation to streamline testing, reduce cost, and drive innovation across the software lifecycle.

Renowned for people-first leadership, with internal satisfaction scores (97–99/100) far exceeding industry benchmarks, I’m now seeking opportunities to lead the entire testing function in a growth-focused organization, driving AI-led testing innovation at scale.

Overview

18
18
years of professional experience
12
12
Certification

Work History

Senior Manager – Quality Engineering

BRISTOL MYERS SQUIBB
Hyderabad
01.2024 - Current
  • Spearheaded the setup of the Cell Therapy Salesforce QA team in Hyderabad, transitioning from vendor-led manual testing to a
  • Successfully eliminated vendor dependency for manual QA; progressively taking over automation as well.
  • Delivered multiple high-stakes releases across global geographies with zero P1 defects or production issues.
  • Recognized as a Subject Matter Expert (SME) for the end-to-end Cell Therapy process, especially patient onboarding workflows.
  • Led collaboration with cross-functional global teams to ensure flawless delivery, exceeding stakeholder expectations.
  • Initiated and leading the India Testing Center of Excellence (CoE) initiative; significantly expanding team portfolio.
  • Added ownership of Tools & Platforms QA team supporting Worksoft, ALM, JIRA, Confluence, and NeoLoad.
  • Scored 97 and 99 out of 100 in internal leadership and team satisfaction surveys — exceeding organizational benchmarks.
  • Driving adoption of AI-enabled tools to streamline testing processes and reduce operational budget.

Senior Manager-Projects

COGNIZANT TECHNOLOGY SOLUTIONS
Bellevue
08.2014 - Current
  • Salesforce QA Manager handling large scale implementation across the different industries
  • Strong knowledge in SFDC Sales, Service and Community cloud. Hands on expertise on SFDC Admin area.
  • Managed end-to-end lifecycle from review of business & design specs, schedule, master test plan, test policy & governance, coverage, data generation, traceability RTM, compliance, defect metrics.
  • Implemented and practice Agile Methodologies in various projects
  • Managed different stakeholders, vendors, business users to achieve a common goal on time with quality
  • Strong exposure in validation testing and managed multiple projects in life science/healthcare industry
  • Strong exposure in team management. Handled multiple team members and responsible for their appraisals, salary recommendations, goal setting etc.
  • Influenced and helped my team to innovate and create the repository of the reusable components. Those components were implemented across the practices.

Software Engineer

LABVANTAGE SOLUTIONS PVT. LTD
Kolkata
07.2013 - 07.2014
  • Test Requirement Analysis
  • Test Case preparation and peer review
  • Reporting and tracking defects
  • Participated in Quality activities such as kick off audit, surveillance audit and lifecycle audit.
  • Worked as integration test lead for Labvantage LIMS product.
  • Conducted many demonstrations and webinar to explain the integration between the LIMS product and multiple downstream system.

Senior IT Engineer

CMC LIMITED
Kolkata
09.2012 - 06.2013
  • Co-ordinated with the different delivery head to ensure the availability of the applications and ensure the quality by executing the scripts.
  • Daily report to the QA Manager by preparing the tracker and reports.
  • Preparation of incident tracker to analysis the gap in execution schedule.
  • Mentored team members to achieve the goal setting by the QA Manager.
  • Preparation of scripts and troubleshooting the scripts using VSTS. The coding language is in VB.

Software Engineer

SKYTECH SOLUTIONS PVT LTD
Kolkata
10.2010 - 09.2012
  • Involved in test requirement analysis, test case drafting, test case execution
  • Preparation of various reports to showcase the project health such as Test Summary Report, Defect Summary report and various report related to test metrics.
  • Prepared material for end use training
  • Participated in CMMI review as FAR group member for IV&V.

Project Engineer

WIPRO TECHNOLOGIES
Kolkata
01.2008 - 10.2010
  • Test Requirement Analysis
  • Test Case Preparation, Review & Modification
  • Test Case Execution
  • Reporting and tracking defects
  • Preparation of Test Reports, DSR and WSR

Education

Bachelor of Technology - Applied Electronics & Instrumentation Engineering

JIS COLLEGE OF ENGINEERING
Kalyani, West Bengal, India
05.2007

Skills

  • Salesforce QA & CRM Testing
    Extensive experience in Salesforce Sales, Service, and Community Cloud testing with deep process knowledge in life sciences, especially cell therapy and patient onboarding
  • Test CoE Setup & Delivery Leadership
    Proven expertise in establishing in-house QA teams and Testing Centers of Excellence, driving vendor offloading, and ensuring zero-defect, high-impact releases
  • AI-driven Test Optimization
    Forward-thinking approach to integrating AI and automation into testing practices for efficiency, scalability, and cost reduction
  • Agile & Scaled Agile (SAFe) Practices
    Strong foundation in Agile, Scrum, and SAFe methodologies, delivering iterative value while maintaining quality standards
  • Test Tools Expertise
    Proficient in Worksoft, HP ALM, JIRA, and Confluence— covering both functional and automation tools across the QA lifecycle
  • Cross-Functional Stakeholder Collaboration
    Adept at working across geographies and functions to ensure alignment, transparency, and timely delivery with high stakeholder satisfaction
  • Team Leadership & People Development
    Known for high internal team satisfaction scores (97–99/100), mentoring capabilities, and building motivated, high-performance QA teams
  • Quality Governance & Risk Management
    Hands-on experience in release assurance, defect prevention, and quality metrics tracking in regulated domains like healthcare and life sciences

Certification

  • Salesforce Certified AI Associate
  • Salesforce Certified Associate
  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer 1
  • Salesforce Certified Sales Cloud Consultant
  • Copado Certified Fundamentals 1
  • TOSCA Automation Specialist Level 1
  • TOSCA Automation Specialist Level 2
  • TOSCA Automation Specialist for API
  • ISTQB Foundation Level
  • Scrum Fundamentals Certified
  • Certified SAFe 4 Agilist
  • NIDA Certified GCP Specialist
  • CSSC certified Lean SIX SIGMA WhiteBelt
  • Certification Program in Management of Software Development from IIM-Calcutta

References

References available upon request

Timeline

Senior Manager – Quality Engineering

BRISTOL MYERS SQUIBB
01.2024 - Current

Senior Manager-Projects

COGNIZANT TECHNOLOGY SOLUTIONS
08.2014 - Current

Software Engineer

LABVANTAGE SOLUTIONS PVT. LTD
07.2013 - 07.2014

Senior IT Engineer

CMC LIMITED
09.2012 - 06.2013

Software Engineer

SKYTECH SOLUTIONS PVT LTD
10.2010 - 09.2012

Project Engineer

WIPRO TECHNOLOGIES
01.2008 - 10.2010

Bachelor of Technology - Applied Electronics & Instrumentation Engineering

JIS COLLEGE OF ENGINEERING

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Swarnamber Choudhury