Vmware, Azure
Swarnendu Maiti
Senior Engineer
Kolkata,India
Summary
Having 10+ years experience .
Currently working as SQM Coordinator monitoring each and every Platform and Mainframe changes. Change Management. Worked in EUC Remote Support IT IS (providing L2 support to Users regarding any Software issues in Desktop, Laptop) as System Administrator, Have Office 365 Outlook,Excel any issue expertise too. VmWare knowledge for Managing VDI Environment as VDI Administrator. Building, Delivering VDIs to users and working on various issues of VDI users.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Senior Engineer - Quality Assurance
Tata Consultancy Services Private Limited
Kolkata, India
06.2021 - Current
- Assessed application patches and updates at development, testing and quality assurance stages.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Change Management with CTASK stake holders
- Supported trouble sites to mitigate obstacles and foster successful client delivery.
- Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Coordinated post change app testing for Change teams with different 100+ application teams during change window
VDI System Administrator
Tata Consultancy Services
Kolkata, India
01.2018 - 05.2021
- Performed creating of VDIs in Vmware 6.5 and 6.7 versions
- Established Upgrading of VMware version 6.5 to 6.7
- Have been associated with VDI Migration Win 7 to Win 10 project for all employees for two different projects
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
Remote Site Service Engineer
Tata Consultancy Services
Kolkata, India
11.2017 - 06.2020
- Applied engineering principles to troubleshooting and followed up on defined corrective actions to prevent reoccurrences.
- Collaborated with outside departments to implement system-wide improvements.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed root cause analysis and general troubleshooting.
- Provided L2 support to end users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
Senior Process Associate
Tata Consultancy Services
Kolkata, India
11.2009 - 10.2017
- Performed quality assurance checks to help company create products and services that met needs, expectations and requirements of customers.
- Maintained strong working knowledge of ERP, SAP CRM and business intelligence tools and operational features.
- Performed data entry operations to update database with customer responses.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Collaborated with upper management to drive strategy and implement new processes.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Education
Diploma - Multimedia & Animation
Jadavpur University
05.2009 - 08.2010
Bachelor of Media Science ( BMS) - Digital Media
George College, West Bengal University of Technology
Kolkata 08.2005 - 06.2008
Higher Secondary ( 10 +2) - Arts And Entertainment Management
Poura Pathabhavan, W.B.C.H.S.E
Haldia 05.2003 - 05.2005
Secondary Class 10 - General
St. Xavier’s School, W.B.B.S
Haldia 05.1996 - 04.2002
Certification
ITIL Foundation Certificate in IT Service Management
Software
Interests
Amazon Web Services
Google Cloud
Timeline
MS Azure AZ 104, AZ 305
02-2023
Senior Engineer - Quality Assurance
Tata Consultancy Services Private Limited
06.2021 - Current
VMware Certified Professional DCV 2020
03-2021
Microsoft Certified Professional Windows 10
02-2019
ITIL Foundation Certificate in IT Service Management
05-2018
VDI System Administrator
Tata Consultancy Services
01.2018 - 05.2021
Remote Site Service Engineer
Tata Consultancy Services
11.2017 - 06.2020
Senior Process Associate
Tata Consultancy Services
11.2009 - 10.2017
Diploma - Multimedia & Animation
Jadavpur University
05.2009 - 08.2010
Bachelor of Media Science ( BMS) - Digital Media
George College, West Bengal University of Technology
08.2005 - 06.2008
Higher Secondary ( 10 +2) - Arts And Entertainment Management
Poura Pathabhavan, W.B.C.H.S.E
05.2003 - 05.2005
Secondary Class 10 - General
St. Xavier’s School, W.B.B.S
05.1996 - 04.2002
Skills
VDI Vmware 67
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