Swarnendu Paul
Kolkata
Summary
With a Management degree from Manipal University Jaipur, experience at renowned Jewelry company, I have focused on efficient production processes and team collaboration. Skilled in problem-solving and streamlining workflows to meet deadlines. Excellent communicator, fostering positive relationships with team members and stakeholders. Adaptable and quick to learn, ensuring smooth transitions and continuous improvement.
Overview
9
9
years of professional experience
Work History
Production Manager
MPJ JEwellers Pvt. Ltd.
Kolkata
08.2024 - Current
- Supervised a team of 50+ staff, providing training and development to foster a skilled workforce.
- Fostered a culture of continuous improvement, encouraging feedback and innovative ideas from all staff levels.
- Collaborated with the R and D department to introduce new products, driving innovation and market competitiveness.
- Analyzed production data to identify trends and make informed decisions on process improvements.
- Enforced standards of work and reporting deadlines.
- Tracked outgoing orders, identifying late deliveries and planning improvement action.
- Oversaw inventory management, implementing systems to minimise stock levels whilst meeting production needs.
- Developed and maintained production schedules, ensuring timely delivery of products to clients.
- Negotiated contracts with vendors, establishing long-term partnerships and cost savings.
- Managed budget for production department, effectively controlling expenses to improve financial performance.
- Coordinated with multiple departments to streamline production processes, reducing downtime and costs.
- Implemented quality control procedures, significantly reducing waste and improving product standards.
- Implemented lean manufacturing principles, resulting in a 20% increase in operational efficiency.
Assistant Production Manager
Malabar Gold & Diamonds
Kolkata
08.2022 - 08.2024
- Managing more than 200 karigars/vendor & employees who are directly involved in production process
- Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to standards
- Manage & prioritize all procurement processes and implement all procurement plans & maintain product quality
- Maintain and provide support to all safety program & prepare training program for all karigars/vendors
- Led time & quality control initiatives to maintain company standards and boost profits
- Successfully managed procurement activities to achieve on-time shipment of all orders
- Designed and implemented new production schedule to reduce loss in labor and inventory
- Implemented processes, negotiation with the vendor/karigar for their rates & wastages to gain the profit
- Trained new employees on production protocols, fostering a culture of safety and efficiency in the workplace.
- Managed daily production schedules to meet deadlines, coordinating with departments for seamless operations.
- Oversaw inventory audits, accurately tracking stock levels to prevent shortages and overstock situations.
- Monitored machinery maintenance schedules, reducing downtime and extending equipment lifespan.
- Planned required materials appropriately, maintaining operational readiness whilst minimising waste and reducing costs.
Assistant Manager- Inventory Control & Merchandise
Senco Gold & Diamonds
Kolkata
08.2016 - 08.2022
- Working with precious & luxury goods where I have a responsibility to utilize the material in maximum.
- Strengthened merchandising and promotional strategies to drive customer engagement and sales
- Providing MIS report daily basis, to analyses the inventory status for clear vision of inventory.
- Coordination with karigar/vendor continuously to help them to understand what is our requirement as per our standards.
- Monitored customer orders preferences to determine the focus of sales efforts.
- Monitor stock movements and ensure proper storage practices to avoid damage or loss.
- Completed regular inventory counts to verify stock levels daily, monthly basis, address discrepancies, and forecast future needs
- Continue communicate with store or store person to understand what they are asking & provide them those items in a tracked way
- Visit exhibitions, vendor workshop to define all the processes is going well or not
- Successfully managed the prioritize order as per branch demands with maximize productivity
Customer Support Executive
Xplore-tech Pvt Ltd
Kolkata
01.2016 - 10.2016
- Listened to customer's questions and concerns to provide answers or responses
- On time support & provide solutions for better customer service
- Analysis monthly data & maintain daily report
- Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.
- Provided detailed product information to customers to support informed decision-making.
- Guided customers through returns and refund protocol to streamline processes.
- Provided exceptionally high levels of customer service via live chat, email, phone and social media.
- Collaborated with cross-functional teams to address customer needs and improve service delivery.
Education
Master of Business Administration - Operation Management
Manipal University Jaipur
Jaipur09.2024
Graduation - Honors
Calcutta University, Vivekananda College
Thakurpukur08.2014
High Secondary - Language Arts Education
West Bengal Council of Higher Secondary Education
Belsingha Sikshayatan06.2011
Madhyamik -
West Bengal Council of Secondary Education
Belsingha Sikshayatan06.2009
Skills
- Negotiating
- Analytical
- Team Building
- Leadership
- Technical Skills
- MS Office
- Budgeting
- Problem Solving
- Staff Management
- Cost Control
- Performance evaluation
- Time management and planning
- 5S methodology knowledge
- Technical specifications
- Supply management expertise
- Resource allocation
- Strategic thinker
- Material handling expert
Hobbies and interests
- Travelling
- Playing Cricket
- Listening Song
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Production Manager
MPJ JEwellers Pvt. Ltd.
08.2024 - Current
Assistant Production Manager
Malabar Gold & Diamonds
08.2022 - 08.2024
Assistant Manager- Inventory Control & Merchandise
Senco Gold & Diamonds
08.2016 - 08.2022
Customer Support Executive
Xplore-tech Pvt Ltd
01.2016 - 10.2016
Master of Business Administration - Operation Management
Manipal University Jaipur
Graduation - Honors
Calcutta University, Vivekananda College
High Secondary - Language Arts Education
West Bengal Council of Higher Secondary Education
Madhyamik -
West Bengal Council of Secondary Education
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