Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Attributes
Affiliations
Timeline
Generic
Swarnendu Roy

Swarnendu Roy

Kolkata

Summary

Over 13 years of experience in customer relationship management across Furniture, Real Estate, and Media sectors. Proven ability to identify business opportunities, lead teams, and enhance customer service delivery. Strong focus on employee engagement through training and morale-building techniques, resulting in improved performance and company success. Motivational leader with a commitment to excellence and impactful problem-solving skills.

Overview

13
13
years of professional experience

Work History

Deputy Manager - Sales (B2C)

Godrej Enterprises Group (Brand: Godrej Interio)
Birbhum, East & West Bardhaman, Bankura, Purulia
06.2022 - Current
  • Achieved sales targets by negotiating and closing deals efficiently.
  • Generated leads through effective prospecting and customer relationship management.
  • Demonstrated products to clients, enhancing understanding and engagement.
  • Managed inventory, ensuring timely coordination with suppliers and logistics.
  • Handled customer inquiries, resolving issues to maintain satisfaction.
  • Oversaw sales promotions and coordinated successful events.
  • Conducted comprehensive onboarding programs focusing on product knowledge and sales techniques.
  • Participated in continuous learning through workshops, seminars, and role-playing exercises.
  • Coordinated with other departments to ensure smooth functioning of activities.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Created processes for handling customer complaints effectively.
  • Provided guidance and support to team members to help them achieve goals.

Asst Manager - Sales (B2C)

Godrej Enterprises Group (Brand: Godrej Interio)
North 24 Pgs., South 24 Pgs., Howrah, East & West Mednipur
07.2017 - 05.2022
  • Met sales targets through adept negotiation and successful deal closures.
  • Facilitated regular team meetings to review business performance and relay current priorities.
  • Swiftly addressed customer complaints, preserving brand reputation.
  • Evaluated team member skills for optimal task allocation and productivity enhancement.
  • Researched market trends and competitor activities to guide business decisions.
  • Prepared budgets for travel, training, and team-building events, ensuring fiscal responsibility.
  • Executed order processing with precision, prioritizing customer satisfaction.

Sr. Sales Account Manager (Retail)

Reliance Broadcast Network Ltd. (Brand: 92.7 Big FM)
South Bengal
03.2016 - 04.2017
  • Generated leads and conducted prospecting to expand customer base.
  • Managed customer relationships to foster loyalty and retention.
  • Delivered product demonstrations and presentations to showcase features.
  • Achieved sales targets consistently through strategic planning.
  • Negotiated and closed deals to maximize revenue.
  • Processed orders efficiently to ensure timely fulfillment.

Sales Executive (Retail)

Lixil Water Technology (Brand: Grohe)
South Bengal
07.2014 - 02.2016
  • Generated leads and conducted prospecting to identify new business opportunities.
  • Managed customer relationships with architects, interior designers, and builders.
  • Delivered product demonstrations and presentations to showcase features and benefits.
  • Achieved sales targets through strategic planning and execution.
  • Negotiated terms and closed deals to secure profitable contracts.
  • Processed orders efficiently to ensure timely delivery of products.

Sales Executive (Retail & Projects)

Hansgrohe India Pvt. Ltd.
West Bengal, Sikkim & Jharkhand
04.2012 - 06.2014
  • Executed lead generation and prospecting strategies to enhance customer acquisition.
  • Managed customer relationships with architects, interior designers, and builders.
  • Delivered compelling product demonstrations and presentations to prospective clients.
  • Achieved and exceeded sales targets consistently through effective performance.
  • Negotiated terms and closed deals to secure profitable contracts.
  • Processed orders accurately to ensure timely fulfillment of client requests.

Education

PGDM - Banking, Insurance and Financial services

Siva Sivani Institute of Management (SSIM)
Secunderabad
01.2011

B. Com (H) - Commerce

University of Kalyani
Berhampore, Murshidabad
01.2008

HSC (Commerce) - Commerce

West Bengal Council For Higher Secondary Education
Berhampore, Murshidabad
01.2005

SSC (Madhyamik) -

West Bengal Board of Secondary Education
Berhampore, Murshidabad
01.2003

Skills

  • Microsoft Office Suite
  • Infor LN ERP
  • Salesforce CRM
  • Sales negotiation strategies
  • Customer relationship management
  • Lead generation techniques
  • Event coordination skills
  • Sales process optimization
  • Inventory management systems
  • Team building activities
  • Employee training programs
  • Conflict resolution strategies
  • Time management skills
  • Strategic planning initiatives
  • Performance evaluation methods
  • Budget management practices
  • Work planning and prioritization
  • Team motivation techniques
  • Professionalism and courtesy
  • Task delegation skills
  • Retail operations management
  • Business analysis capabilities
  • Recruitment strategies
  • Sales monitoring and reporting

Languages

  • Bengali
  • English
  • Hindi

Personal Information

  • Date of Birth: 06/23/88
  • Gender: Male
  • Marital Status: Married

Attributes

  • Good negotiation skills
  • Excellent communication skills
  • Strong interpersonal and relationship-building skills
  • Willingness and ability to travel due to job requirements
  • Self-driven and able to deliver results with limited supervision

Affiliations

1. Consistently surpassed monthly sales targets by 10% GOLY year on year over a five-year period span

2. Awarded Employee of the Month six times for outstanding performance on target achievement in this 7+ years tenure

3. Received the VFD top gun' award in 2018-19

4. Led a team to complete a major project of opening 6 exclusive stores in North 24 pgs., South 24 Pgs. and Howarh dist. in the span of 3 years (2019-22)

5. Developed and conducted training programs that improved team productivity by 15%.

6. Grew social media following of exclusive retail stores by 40% through targeted content, review management and engagement strategies

7. Achieved and maintained an average sales volume of ₹16 - ₹18 crore year-over-year, demonstrating strong market presence and customer loyalty

Timeline

Deputy Manager - Sales (B2C)

Godrej Enterprises Group (Brand: Godrej Interio)
06.2022 - Current

Asst Manager - Sales (B2C)

Godrej Enterprises Group (Brand: Godrej Interio)
07.2017 - 05.2022

Sr. Sales Account Manager (Retail)

Reliance Broadcast Network Ltd. (Brand: 92.7 Big FM)
03.2016 - 04.2017

Sales Executive (Retail)

Lixil Water Technology (Brand: Grohe)
07.2014 - 02.2016

Sales Executive (Retail & Projects)

Hansgrohe India Pvt. Ltd.
04.2012 - 06.2014

PGDM - Banking, Insurance and Financial services

Siva Sivani Institute of Management (SSIM)

B. Com (H) - Commerce

University of Kalyani

HSC (Commerce) - Commerce

West Bengal Council For Higher Secondary Education

SSC (Madhyamik) -

West Bengal Board of Secondary Education

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Swarnendu Roy