Swarnika Thapar

• Managed a portfolio of high-value enterprise accounts, ensuring 95%+ client retention through proactive engagement and solution delivery.
• Built and maintained strong relationships with decisionmakers to drive long-term partnerships.
• Conducted regular QBRs (Quarterly Business Reviews) to assess account health and identify growth opportunities.
• Acted as the single point of contact between clients and cross functional internal teams (sales, product, delivery, and support). ○ Generated qualified leads through cold calling (tele caller), Expos, and Events.
• Maintained a robust pipeline and accurate sales forecasts.
  Consistently achieved and exceeded quarterly/annual sales target.
  Presented product demos and value propositions tailored to industry-specific challenges.

● Requirements elicitation and creating requirement documentations -Understanding Document, Product Backlog, BRD, FRD, Use Cases, user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.

● Participated in Hybrid project management methodology.

● Elicit requirements through meetings with stakeholders, requirement workshops, document analysis, site visits, current process analysis, user tasks and workflow analysis.

● Performed Test case reviews and UAT testing.

● Prepared user manual and client demonstration.

● Taking change requests and maintaining CR logs.

● Presales requirement virtual calls and F2F meeting with client and preparing UD.

● Requirements elicitation and creating requirement documentations -Understanding Document, Product Backlog, BRD, FRD, Use Cases, user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.

● Participated in Hybrid project management methodology.

● Elicit requirements through meetings with stakeholders, requirement workshops, document analysis, site visits, current process analysis, user tasks and workflow analysis.

● Performed Test case reviews and UAT testing.

● Prepared user manual and client demonstration.

● Taking change requests and maintaining CR logs.

Taking efforts from internal stakeholders and creating Gantt chart with the help of TL.