Swarnika Pandey
Lucknow
Summary
Forward-thinking HR professional with expertise in learning and development, talent management, recruitment, and HR operations. Proven ability to design engaging learning experiences and create impactful communication strategies. Collaborates effectively with cross-functional teams to implement high-quality HR initiatives that enhance organizational growth and capability building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Learning and Development Coordinator
Encora Digital Pvt. Ltd.
10.2022 - Current
- Conducted Training Needs Identification (TNI) and skill gap mapping to align training with organisational goals.
- Coordinated training calendars, logistics, and end-to-end program delivery.
- Orchestrated employee learning campaigns, events, and peer-to-peer sessions.
- Enhanced onboarding and enterprise learning initiatives to improve employee capability.
- Developed digital learning modules and interactive training materials.
- Implemented feedback-driven improvements to optimize training effectiveness.
- Coordinated communications for training sessions, certifications, and learning campaigns to ensure clarity and engagement.
- Designed engaging L&D marketing assets, newsletters, and certification communications.
- Monitored certification cohorts, dashboards, and progress reporting.
- Collaborated cross-functionally to drive learning goals and engagement.
- Resolved operational issues and supported smooth learning delivery.
- Created practice assessments and converted legacy content into modern formats.
- Issued structured meeting invites with clear joining instructions.
- Produced brand-aligned designs following corporate guidelines.
Bench Coordinator
Wellness Forever Medicare Pvt. Ltd.
Mumbai
01.2019 - 09.2020
- Collaborated with cross-functional teams for strategic bulk recruitment, campus initiatives, and workforce planning.
- Oversaw recruitment processes for large-scale hiring initiatives, ensuring timely staffing and alignment with organisational needs.
- Facilitated performance management and training needs assessments across store locations to enhance employee development.
- Cultivated relationships with recruitment partners and external vendors, improving collaboration and recruitment outcomes.
- Led training programmes centred on enhancing customer service soft skills and prescription handling.
- Developed comprehensive training plans, efficiently scheduling sessions and meticulously maintaining training records.
- Managed logistics for training events, ensuring optimal venue arrangements and preparation of materials.
- Conducted exit interviews to address employee grievances, informing retention strategies and enhancing workplace satisfaction.
Hiring Consultant
Work Better Sales Scout Pvt. Ltd.
03.2018 - 08.2018
- Screened profiles for role suitability based on client-defined criteria.
- Sourced candidates through job portals and referrals to fulfil client requirements.
- Coordinated interview schedules with account managers to maximise candidate attendance.
Education
MBA - HR/Marketing
AKTU (BNCET College)
Lucknow01-2017
B.Com -
Vinayaka Mission University
Lucknow01-2015
XII -
RLB
Lucknow01-2011
Skills
- Training design
- Talent acquisition
- Performance management
- Employee engagement
- Program management
- Event coordination
- Certification management
- Power BI beginner
- Microsoft Office proficiency
- Cross-functional collaboration
- Creative content development
- Time management and positive attitude
- Effective communication skills
Certification
- Certified Learning Consultant – Middle Earth HR
- Management Development Program – IHRD, UP
- HR Development in MSME Sector – Indian Industries Association
- National Conference – NHRD
- Power BI – Beginner (Coursera)
- Foundations of Project Management – Google (Coursera)
- HR Professional Course – Pace Career Academy
Languages
English
Hindi
Custom Section
- Clear Communicator
- Team Player
- Ownership Mindset
- Adaptable
- Problem Solver
- Decisive
- Time Smart
- Stakeholder Focused
- Detail-Oriented
- Always Learning
Websites, Portfolios and Profiles
linkedin.com/in/swarnika-pandey-3b360017b
Timeline
Learning and Development Coordinator
Encora Digital Pvt. Ltd.
10.2022 - Current
Bench Coordinator
Wellness Forever Medicare Pvt. Ltd.
01.2019 - 09.2020
Hiring Consultant
Work Better Sales Scout Pvt. Ltd.
03.2018 - 08.2018
MBA - HR/Marketing
AKTU (BNCET College)
B.Com -
Vinayaka Mission University
XII -
RLB