SWARNIL PHALE
Mumbai
Summary
I am seeking a long term employment in your organization; I am enclosing my details in this resume. Opportunity presented in this listing is quite interesting, I believe that my education and personality makes me quite competitive.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Public Relations Officer
Common Service Centres Scheme, Ministry of Electronics and Information Technology, Government of Ind
Mumbai
11.2023 - 05.2024
- Developed creative concepts for advertising campaigns that aligned with brand messaging.
- Assisted in developing key messages that were used in communications materials.
- Generated ideas for new campaigns that would engage customers across multiple channels.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Lecturer
Kalyan Vigyan Trust (NGO)
Mumbai
07.2023 - 10.2023
- Assigned grades based upon student performance in class assignments and exams.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Participated in faculty committees related to department initiatives and college-wide policies.
- Supervised independent studies conducted by individual students or small groups of students.
- Facilitated discussion forums among students on topics related to course material.
- Attended conferences and workshops to stay up-to-date on best practices in higher education.
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Created a positive learning environment by actively engaging with all students during class time.
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Selected innovative teaching methods to deliver course content.
Senior Customer Service Associate
Teleperformance
Mumbai
03.2023 - 08.2023
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
- Maintained accurate records of customer interactions and transactions for future reference.
- Participated in special projects designed to enhance customer experience with brand's products and services.
- Reported any unresolved product issues or discrepancies to supervisor immediately.
- Researched technical problems reported by customers and provided detailed solutions.
- Developed relationships with key clients to ensure repeat business and increased sales opportunities.
- Identified opportunities for process improvements within the customer service department.
- Monitored incoming calls and emails from customers, responding promptly and professionally.
Supervisor
Shri Dutt Transport Service
Mumbai
05.2022 - 12.2022
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Private Tutor
private tuitions
Mumbai
06.2018 - 03.2019
- Assessed student progress and provided feedback on a regular basis.
- Monitored student behavior and attendance records on a daily basis.
- Encouraged and motivated students to work hard towards achieving their educational goals.
- Provided individualized instruction to students based on their academic needs.
Education
Master of Science -
University of Mmumbai
Mumbai, MH03-2019
Bachelor of Science -
Patkar-Varde College
Mumbai, MH01-2016
H.S.C. - Science
Patkar-Varde College
Mumbai, MH04-2012
S.S.C. -
Sardar Vallabhai Patel
Mumbai, MH06-2009
Skills
- Decision-Making
- Multitasking
- Self Motivation
- Team Collaboration
- Interpersonal Communication
- Time Management
- Relationship Building
- Goal-Oriented
- Business Administration
- Project Management
- Adaptability and Flexibility
- Experience in leadership
- Excellent Communication
Internships
- Research Intern at Biotechnology Department, University of Mumbai
Certification
- Medal by Insitute of Chemical Technology (ICT), Mumbai for 10kms Timed Marathon Running
- Medal by Western Naval Command-Indian Oil (WNC-IO) Indian Navy for Half Marathon (22kms)
- Maharashtra Stae Certificate in Information Technology (MS-CIT)
- Brihanmumbai Nimnastar Marathi Shikshak Sanghatna
- Pathik Human Resource Development Course
- SCN Swimming Sports Club
- India Scouts and Guides Certificate
- Association of Martial Sciences (A.M.S)
- 3 Maharashtra Battalion National Cadet Corps Annual Training Camp
- National Cadet Corps, Army Wing Senior Division "B" and "C" Certificates
- All India Human Rights and Citizen Option
- German language speaking certification course A1 level, Mumbai University
Languages
Hindi
First Language
German
Beginner (A1)
A1
Japanese
Beginner
A1
English
Intermediate (B1)
B1
Marathi
Beginner
A1
Punjabi
Beginner
A1
Gujarati
Beginner
A1
Affiliations
- Vipassana Meditation
- Physical Training
- Novels
- Socializing
- Family Time
- Executing
Accomplishments
- Recommended for Indian Air Force
- Working with an NGO and as a PRO with the government
- Relations with Mentors
- Drive to learn new things
- Reading Novels and Socializing
- Crayon drawing andw things in life Sketching
- Food Blogging on Social Media
Timeline
Public Relations Officer
Common Service Centres Scheme, Ministry of Electronics and Information Technology, Government of Ind
11.2023 - 05.2024
Lecturer
Kalyan Vigyan Trust (NGO)
07.2023 - 10.2023
Senior Customer Service Associate
Teleperformance
03.2023 - 08.2023
Supervisor
Shri Dutt Transport Service
05.2022 - 12.2022
Private Tutor
private tuitions
06.2018 - 03.2019
Master of Science -
University of Mmumbai
Bachelor of Science -
Patkar-Varde College
H.S.C. - Science
Patkar-Varde College
S.S.C. -
Sardar Vallabhai Patel
- Medal by Insitute of Chemical Technology (ICT), Mumbai for 10kms Timed Marathon Running
- Medal by Western Naval Command-Indian Oil (WNC-IO) Indian Navy for Half Marathon (22kms)
- Maharashtra Stae Certificate in Information Technology (MS-CIT)
- Brihanmumbai Nimnastar Marathi Shikshak Sanghatna
- Pathik Human Resource Development Course
- SCN Swimming Sports Club
- India Scouts and Guides Certificate
- Association of Martial Sciences (A.M.S)
- 3 Maharashtra Battalion National Cadet Corps Annual Training Camp
- National Cadet Corps, Army Wing Senior Division "B" and "C" Certificates
- All India Human Rights and Citizen Option
- German language speaking certification course A1 level, Mumbai University
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