swarnima rajput
Operations manager | Amazon-CMT
Bengaluru
Summary
Results-driven Operations Manager with 6+ years of experience in E-commerce operations, pricing operations, warehouse and supply chain operations. Proven track record of optimizing processes, improve efficiency, and enhance customer satisfaction. Skilled in people management, team leadership,strategic planning, and implementing innovative solutions to drive business growth. Strong background in inventory management, warehouse management, quality assurance, and leveraging technology to streamline operations. Seeking to leverage expertise in e-commerce operations to contribute to the success of a dynamic organization.
Overview
6
6
years of professional experience
Work History
Operations Manager
Amazon
06.2022 - Current
- Managing the complete mapping operations for Retail-amazon to maintain price competitiveness in NA, FE and EU Region.
- Handling Media and consumables product line for price competitiveness between Amazon and other competitors by comparing the prices ensuring that there is lowest price on Amazon.
- Closely work with business team and retail stakeholders to improve overall coverage for amazon price competitiveness
- Managing a team of 38 direct resources with 1 Process Lead, 3 Process Specialist, 1 SME and 35 associates
- Working on OP1 & OP2 asks for the team tech requirement every year and create goal for the next year OP1 and OP2 as per projection.
- Working closely with multiple internal stakeholder such as Automation, ST team, Competitor governance and Audit teams to ensure that the ASIN are being monitored end to end and CMT operation runs smoothly.
- Drives performance review process for the team and work on team's performance to ensure that the appraisals are done without any impact for external bias. Lead the whole process for 60+ employees, analyzed their performance and finalized their ratings as per their performance and potential.
- Track the progress of all business goals and present the data in Weekly, Monthly and Quarterly Business review. Also, create road maps for the team to meet the ramp monthly goals .
- Monitoring the Instock Coverage metrics for the MKPLs and share callouts/bridge to the stake holders along with the action plan to PTG.
- Work with each individual towards their growth curve and track their progress in terms of productivity, quality and accuracy. Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Worked with Retails Stakeholders and run the entitlement process for the team and finalize the business retail goals for the whole team.
- Plan for the daily BAU process every week to run the team operations smoothly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among team and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly. And introduced new methods, practices, and systems to reduce errors.
Area Manager- Inbound
Amazon
06.2021 - 06.2022
- Worked to improve KPIs such as Productivity, Safety, People & Quality.
- Provided associates with the tools needed for success and keenly drive productivity, efficiency through data-driven decisions and analytical problem-solving.
- Supported all safety compliance to ensure a safe work environment.
- Proactively identified and lead process improvement initiatives and Lean tools.
- Developed standards and process improvements that achieve maximum efficiency and Quality.
- Implemented performance improvement projects by consistently standardizing practices and continuously improving these standards - by effectively engaging all employees within the site.
- Drove creation of staffing plan during peak/non-peak, quality initiatives, and other process change initiatives to enable the FC (FulfilmentCentre) to meet and exceed Business Plan.
- Able to utilize exceptional problem-solving, and communication skills to influence stakeholders.
- Managed 500+ warehouse Associates in a shift (with 200+directs) and improved their performance in terms of productivity and quality with a dedicated engagement plan.
- Associate roster preparation and balancing as per volume forecast and requirement. And optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Responsible for handling Customer Return function of the Fulfillment Centre (FC) and reduced return loss for the BLR8 .
- Inventory management of the FC by implementing strategies to simplify processes like unloading, receiving, stowing and consolidation.
- Invent & Simplify processes to support the team, create improvement plans and surface issues with potential to affect multiple functional areas. Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Managed programs, processes and metrics. Drive cross functional projects to deliver business value for the team.
- Analyzed historical data to build quality improvement initiatives and productivity improvements across the network.
- Demonstrated the ability to provide viable solutions to operational challenges by conducting Root Cause Analysis and Why-Why analysis throughout all necessary components across the line.
- Implementing a culture of continuous improvement where teams are encouraged to innovate and find ways to enhance the customer experience. This may involve adopting new technologies, improving processes, and staying updated on industry best practices.
Supply Chain and Production Manager
Conzumex Industries Pvt. Ltd.
03.2020 - 05.2021
- Handled the complete supply chain, procurement, production and forecast planning for 15 SKUs of the product. Executed Gantt charts, production flows, and cost Planning and sourcing vendors.
- Developed and executed supply chain strategies aligned with the startup’s business goals and growth plans. This includes forecasting demand, managing inventory levels, and ensuring scalability of supply chain operations.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Handled Warehouse management and implemented inventory control techniques to optimize stock levels while minimizing carrying costs and stockouts. Utilize inventory management systems to track and manage inventory effectively.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Reduced the production cost by reviewing the Datasheets and IC package of all electrical components.
- Maintained complete vendor relation for the company including all ledger clearing, NDA's and SLA's.
- Assessed performance indicators and champion improvement projects that support company's major KPIs such as quality, efficiency, productivity and sales.
- RFQ, RFP, and PO releasing according to the demand plan and quotation to achieve the full production according to timelines.
- Always Own complete background developing and implementing sourcing and procurement solutions leading to cost reductions and streamlined operations for Conzumex with domestic and global reach.
- Generated results through thoughtful process change and thoroughly leading people to deliver sustained results.
- Planned, deployed and lead all lean activities to produce significant cost savings though productivity, quality, and improving business processes. Worked on interpreting data from primary and secondary sources using statistical techniques.
- Developed presentations for Supply Chain Review and Manufacturing Cost Analysis on monthly basis.
Supply Chain and Production Lead
Vogot Automotive Pvt. Ltd.
08.2018 - 02.2020
- Led the production team and launched 22k IoT devices as per timelines given by investors.
- Specially worked in PCB manufacturing, electrical components procurement.
- Warehouse Management Systems (Zoho), Payment Management Systems (KISSFLOW) and Microsoft excel to track inventory, payments and analyse inventory assets respectively.
- Handled internal Stock audit for inventory by making detailed analysis reports.
- Sourcing vendors for optimized output and maintaining relationships with them by creating required types of SOPs.
- Supply planning across various organizations with warehouses holding approximately 250+ items, while connecting demand forecasting, supply capacity, and inventory levels to optimize accuracy and minimize overage.
- Identify, onboard, and manage relationships with suppliers. Negotiate contracts, monitor supplier performance, and ensure timely delivery of materials and components.
- Liaising between various in-house departments, vendors and the logistics team to ensure proper flow of products through the supply chain.
- Handled multiple activities included in souring vendors, obtaining quotes under target price, negotiating terms, managing timelines and relationships, planning and building flow chart for production.
- Worked with the customer care team to get the field result of the device and resolve the issues by taking some more performance measures during production.
- Identifying and removing items in excess and/or obsolete inventory to minimize ledger reconciliation mismatches, also responsible for optimizing methods of reimbursement for employees in the hardware team.
- Ensured cost-effective goods were delivered on time for the largest production run.
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Coordinated with other departments for seamless integration of cross-functional tasks, resulting in smoother operations.
- Oversee transportation logistics to ensure efficient delivery of products to customers. Optimize shipping methods, manage freight costs, and coordinate with logistics partners for timely distribution.
- Developed risk mitigation strategies and contingency plans to minimize impact on operations and ensure compliance with industry regulations.
Education
Masters of Technology - M.Tech (ECE) -
Jaypee Institute of Information Technology
Noida-622018
Bachelor of Technology - B.Tech (ECE) -
Jaypee Institute of Information Technology
Noida-622017
Skills
-Operations Management
-Problem-Solving
- E-commerce process Management
-Warehouse and Inventory Management
-Supply Chain and Vendor Management
-Customer Retention
- Production and Procurement
-People and Team Management
- Negotiation and Demand Planning
Accomplishments
- Received The Rising star award from CMT-Amazon 2022
- Best People manager in INFC-Amazon for year 2021
- Most efficient employee of the year-2020 by Conzumex
- Appreciation Award by Vogo for being the best contributor in 2019
Attributes
- Confident Communicator
- Always Bias for Action
- People Manager
- Ownership and deep dive
- Punctual & Quick Learner
- Team player & Smart worker
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Badminton
Music
Cooking
Timeline
Operations Manager
Amazon
06.2022 - Current
Area Manager- Inbound
Amazon
06.2021 - 06.2022
Supply Chain and Production Manager
Conzumex Industries Pvt. Ltd.
03.2020 - 05.2021
Supply Chain and Production Lead
Vogot Automotive Pvt. Ltd.
08.2018 - 02.2020
Masters of Technology - M.Tech (ECE) -
Jaypee Institute of Information Technology
Bachelor of Technology - B.Tech (ECE) -
Jaypee Institute of Information Technology
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