Summary
Overview
Work History
Education
Skills
Timeline
Software
Certification
Generic
Swaroop Chandrasekaran

Swaroop Chandrasekaran

Solution Consultant

Summary

Experienced Implementation Consultant skilled at helping customers obtain maximum return on investment (ROI) through cost-effective implementation of new equipment. Dedicated to remaining present and available through full implementation cycle. Never takes clients' budgets for granted. Keen to rapidly and effectively help businesses grow through technological augmentation.

Overview

7
7
years of professional experience
2
2
Certificates

Work History

Solution Consultant - Professional Services

Kissflow Inc.
10.2022 - Current
  • Handled End-to-End implementation of Low-code and No-code Projects. Owned and managed customer relationships from point of sale through successful onboarding and managed customer's implementation, training schedule and timeline toward seeing value.
  • Ensured customers are onboarded successfully and are on track to having positive experience with company's platform.
  • Generated revenue of over 150K USD through implementation and set benchmark with Subscription cost about 500K USD.
  • Provided expert guidance and support throughout implementation process, resolving any technical issues promptly and efficiently.
  • Supported expansion of our client base by 50-100 users to 200-500 users on average, and from Monthly to Annual plans, resulting in increased revenue and profitability for organization
  • Mentored junior consultants by sharing best practices honed through years of experience assisting diverse clientele in achieving their business goals.
  • Handled Low Code app store app implementations for ATS, Employee Management, and PMS apps.

Senior IT Business Analyst

Zoho Corporation
01.2022 - 10.2022
  • Study Enterprise Business domains, identify business needs of organization and prepare Business Requirement Document (BRD)
  • Analyze business requirements and prepare solution document for customer
  • Implement Zoho Solutions for enterprise clients (US/EMEA) via remote and on-site as per customer needs
  • Conduct weekly/monthly meetings with managers and clients to update progress of projects
  • Prepare configuration documents and train customers on same.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.

IT Business Analyst

Zoho Corporation
09.2018 - 01.2022
  • Study various Business domains, identify business needs of incoming leads and engage in lead qualification process
  • Work closely with Sales, Engineering and Project Management teams to define scope
  • Assist potential Clients to understand their business needs
  • Prioritize definition for software implementation and provide assistance for its end-to-end completion
  • Design Business Flowcharts based on Customer definitions using Zoho products.

Technical Support Engineer

CSS CORP
09.2017 - 08.2018
  • Worked as technical Engineer in project Seagate.
  • Managing projects on Network-Attached Storage (NAS) and Direct-Attached Storage (DAS) as per tight time-scales.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines

Education

B.E. Electrical And Electronics Engineering -

KCG College of Technology
04.2001 -

Skills

    Requirement Engineering

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Timeline

Workflow Automation

12-2022

Automate Work with Integrations

12-2022

Solution Consultant - Professional Services

Kissflow Inc.
10.2022 - Current

Senior IT Business Analyst

Zoho Corporation
01.2022 - 10.2022

IT Business Analyst

Zoho Corporation
09.2018 - 01.2022

Technical Support Engineer

CSS CORP
09.2017 - 08.2018

B.E. Electrical And Electronics Engineering -

KCG College of Technology
04.2001 -

Software

Zoho Deluge

Javascript

SQL

MS Office

Certification

Workflow Automation

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