Swim, Gadgets,Travel
Swaroop Kumar Maka
IT Hardware Asset Manager
Bengaluru
Summary
17 Years Experience in IT -Hardware/Software Asset Management, Order &Vendor Management, Procurement, Resource Management, Budgeting and Forecasting.
17 Years Experience in IT -Hardware/Software Asset Management, Order &Vendor Management, Procurement, Resource Management, Budgeting and Forecasting. Cognizant Technology PVT LTD : Currently with CTS from 2.5Years as Senior Manager – ITAM Handling End to End Hardware Asset Management, Service Desk Operations, including the Entire Life Cycle Management and Operations Globally with Budgeting and Forecasting and Cost Optimizations.
Versatile Senior Manager specializing in ITAM, SD and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Forward-thinking Senior Manager adept at managing teams of 25 employees with 5 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Versatile Senior Manager specializing in ITAM and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Forward-thinking Senior Manager adept at managing teams of 25 employees with 5 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
11
11
years of professional experience
2007
2007
years of post-secondary education
4
4
Languages
Work History
Senior Manager – ITAM
Cognizant Technology PVT LTD
Bengaluru
01.2021 - Current
- Handling End to End Hardware Asset Management, Service Desk Operations, including the Entire Life Cycle Management and Operations Globally with Budgeting and Forecasting and Cost Optimizations
- End to End ITAM Life Cycle Management
- Critical knowledge and experience with Incident Management, Performance Management, Service Levels associated with Asset Services, Value Management, and Software Management
- Supplier management experience involving statements of work, contract compliance, and performance metrics (KPI’s, OLA’s, SLA’s, and Balanced Scorecard)
- Proven track record of effective cost control, budgeting, planning, forecasting, procurement, inventory management, and understanding of service agreements
- Lead the coordination efforts with other infrastructure frameworks (End User, Server, Storage, etc.) to develop and maintain asset lifecycle strategy and roadmaps
- Effectively plan, execute, and manage all aspects of the asset life-cycle, software governance, and to provide on-going financial analysis that supports business goals and affordability objectives
- Maintaining Asset Database and to cut down the asset ratios with clients
- Processing and controlling Asset queries and handling
- Responsible for developing and enhancement of Asset Management Tools
- Support Specific Licensed Applications with licensing to ramp down the cost
- Home Storage reduction for end users as cost reduction activity
- Cost Center report generation and informing to Regional IT Managers
- Handling team activities on a daily basis
- Providing statistical reports on a monthly basis for all the RIT’s and CC owners and Management with cost effective
- Manage the service desk team: Recruit, train, and evaluate service desk agents
- Ensure efficient customer support: Oversee the incident and request fulfillment processes
- Monitor performance metrics: Analyze metrics like resolution times and customer satisfaction scores
- Help prioritize work: Distribute tickets to technicians, and provide special attention to certain tickets
- Establish customer service standards: Handle customer queries and complaints, and provide feedback to internal teams
- Communicate with clients: Provide clear instructions to clients on how to solve technical issue
Senior Manager – IT Asset Management – HAM and SAM
Home Credit India Pvt Ltd
01.2019 - 11.2022
- Managing End to End HAM/ SAM
ICT Asset Manager (SW/HW)
Ericsson
01.2016 - 07.2022
- Manages the purchase, deployment, maintenance, use and disposal of software and online applications across one of the most complex, agile IT environments
- Manage in scope software licenses via the defined SAM procedures and supporting artifacts
- Document strategy, secure required approvals and maintain records as appropriate
- Review and fulfill managed software requests to ensure products meet business needs, while overseeing programmatic compliance with associated software licenses/other agreements, contractual terms, and policies
- Lead contract negotiations and/or support SVMG as needed, reviewing all agreements for metric clarity and accountability to ensure the SLAs, KPIs and other key terms and conditions necessary to measure and manage
- Responsible for the deployment of the SAM processes and associated methods throughout all impacted areas of the organization
- Ensure SAM processes, IT CMDB data management functions and their associated techniques and methods utilize best practice and are regularly reviewed, audited and subject to continuous improvement
- Work with Service Delivery, ITIL Process and functional group leadership groups to promote SAM process compliance and process redesign as appropriate
- Provide guidance and direction to all team members on SAM processes, supporting artifacts and tools
- Facilitate SAM requirements from the business for new, improved and/or enhanced IT Services
- Promote SAM awareness and understanding within throughout the organization
- Working closely with the teams within the Computer Services Department, and throughout the Business, to assist with the development of software asset management policies and procedures, ensuring that best practices around SAM are implemented
- To populate and maintain my client’s SAM tool(FNMP), ensuring that the data quality and accuracy of compliance information is maintained to a high level
- Produce and distribute regular software compliance reports to key personnel around the business
- Ensure that agreements and license benefits are maintained as appropriate (with back end support team)
- To proactively identify areas of efficiency and possible savings with regard to licensing
- Act as the first point of contact for all software license compliance issues and questions on day to day
- TCO Control
Software Spectrum Insight
Infosys BPO
01.2015 - 07.2016
- Respond to the mails and updating client software database
- Process Request on TAT
- Order management Certified – T100 Certification
- Create Orders and Billtos to the Requested
- CITRIX platform for create data orders
- Maintaining the Client data base accordingly
- Maintaining and fulfilling the orders and Quotes and also Team Tracks
- Providing the services needed by client
Knowledge Management – Entitlements
Thomson Reuters
01.2015 - 07.2016
- Company Overview: (On Contract)
- Request Processing as per the Clients Requirement and data analysis
- Meeting TAT and Quality with responding to emails regularly
- Providing the Intelligent information accordingly
- Moderating the updates
- Creating Data base Structure for the Clients
- Entitling as per the Client Resources and Updating the Trackers
- (On Contract)
- MIS Responsibilities: Weekly Performance reports according to client
- Worked Completely on excel with Medium level Professional
- Weekly Dashboard
- Productivity Data for all the teams
- Table – F data according to the client
- Monthly client Reviews for all the processes
Procurement Management and Migrations
Accenture
01.2014 - 01.2015
- Purchasing licensed softwares and business phones and Citrix Migrations
- Procuring Licenses after getting the quotes
- Raising PRs and taking the PO copies
- Updating the daily requests and emails accordingly
- Dealing with vendors and Orders on daily basis via emails and calls
Education
B.E - Instrumentation and control Engineering
Intermediate - undefined
Secondary School - undefined
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Budget and Forecast
Cost Optimizations
Personal Information
- Nationality: Indian
- Marital Status: Married
Interests
Timeline
Senior Manager – ITAM
Cognizant Technology PVT LTD
01.2021 - Current
Senior Manager – IT Asset Management – HAM and SAM
Home Credit India Pvt Ltd
01.2019 - 11.2022
ICT Asset Manager (SW/HW)
Ericsson
01.2016 - 07.2022
Software Spectrum Insight
Infosys BPO
01.2015 - 07.2016
Knowledge Management – Entitlements
Thomson Reuters
01.2015 - 07.2016
Procurement Management and Migrations
Accenture
01.2014 - 01.2015
Intermediate - undefined
Secondary School - undefined
B.E - Instrumentation and control Engineering
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