SWAROOP IMMANUEL P
Dindigul
Summary
An experienced mechanical engineer typically has 1.8+ years of hands-on work in the field, strong technical knowledge and skills to realworld projects. Effectively communicating technical information to non- engineering stakeholders, including clients and management.
Overview
2
2
years of professional experience
Work History
Service Advisor
P.L.A Motors
Dindigal
03.2023 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided accurate estimates of repair costs, labor times, and parts prices to customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Technician
P.L.A Motors
Dindigal
12.2021 - 12.2022
- Maintained accurate records of service calls, repairs, and parts used.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Adhered to quality assurance procedures during every stage of the service process.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Kept records of parts and equipment used in projects to update inventory.
Education
B.E. - Mechanical Engineering
PSNA Engineering College
Dindigal11-2020
Diploma - Mechanical Engineering
Christian Polytechnic College
Dindigal04-2017
H.S.C -
T.P.K.N Matriculation Higher Secondary School
Dindigal03-2015
SSLC -
Vidhya Pardhi Higher Secondar School
Dindigal03-2013
Skills
- Handling customer complaints
- Customer retention and service
- Process improvements
- Vehicle assessment and technical support
- Conflict resolution
- Team collaboration
- Quality inspection
Languages
Tamil
First Language
English
Advanced (C1)
C1
Area of Interest
- Automobile & Manufacturing
- Sales & Marketing
Industrial Explosure
- Deccan Pumps Private Limited
- Hindustan Machine Tools Limited
- ROOTS Auto Products Private Limited
Timeline
Service Advisor
P.L.A Motors
03.2023 - 11.2023
Service Technician
P.L.A Motors
12.2021 - 12.2022
B.E. - Mechanical Engineering
PSNA Engineering College
Diploma - Mechanical Engineering
Christian Polytechnic College
H.S.C -
T.P.K.N Matriculation Higher Secondary School
SSLC -
Vidhya Pardhi Higher Secondar School
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