SWARUP BANERJEE
RESTAURANT MANAGER
SURAT
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 17 years of experience in team leadership in Hotel,Retail and QSR industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Restaurant Manager position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager
Jassi De Parathe
Surat
09.2022 - Current
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
Deputy Manager
Reliance Retail Limited
Surat
01.2021 - 09.2022
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked collaboratively with All departmental team and served on health and safety committee.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Created reports and analyzed and interpreted data.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Interviewed, performed background checks and hire staff.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Pursued every opportunity to learn about the business at all levels and improve team member support.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Coordinated unloading merchandise from delivery truck.
- Prepared annual budgets with controls to prevent overages.
- Researched emerging products and used researched information to update store's inventory.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Conducted 12 audits annually to keep store presentable and functional.
- Maintained, documented and presented progress reports to leaders.
Restaurant General Manager
Burger King India Private Limited
Surat
12.2019 - 01.2021
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Orchestrated positive customer experiences by overseeing every area of Key operations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
General Manager of Operations
Taste of Bhagwati (TOB). Unit of Bhagwati Gourmet Foods LLP
Surat
08.2018 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Manage over 50 customer calls per day to increase sales by 10%.
Food and Beverage Operations Manager
Valentine Cine Vision Limited
Surat
12.2017 - 08.2018
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Trained, supervised and motivated employees to enhance customer service and encourage repeat business.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores 100%.
- Promoted company in local community through word-of-mouth, social media and special events.
- Integrated personnel to maximize efficiency and maintain low employee turnover rate.
- Appraised performance of team to provide feedback, improving productivity 100%.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Reduced food, liquor and supply costs by implementing standards and inventory control.
- Developed waste-control policies to maintain profitable operations.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Coordinated employee schedules, payroll and new hire training.
Restaurant General Manager
Domino’s Pizza India Limited (Jubilant Food Work Limited)
Surat
06.2009 - 12.2017
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Orchestrated positive customer experiences by overseeing every area of Key operations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Manage over 50 customer calls per day to increase sales by 10%.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
Domino’s Pizza India Limited
Associate Stock auditor and Inventory Control
Surat
10.2006 - 04.2008
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Manage over 50 customer calls per day to increase sales by 10%.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Steward
Gateway Hotel Taj (A Business Hotel)
Surat
12.2004 - 09.2006
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Manage over 50 customer calls per day to increase sales by 10%.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Documented kitchen inventory by reviewing stock and counting items.
- Assisted servers by providing glassware and utensils to guests.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted customers with carry-out service.
- Assisted with bussing tables and cleaning up spills.
- Engaged in suggestive selling and other sales techniques.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room and bar areas for signs of overcrowding.
- Assisted wait staff with timely food delivery and guest requests.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
- Greeted customers and provided menus upon arrival to dining room.
- Monitored dining room inventory and replenished as necessary.
- Arranged tables and chairs for special occasions and events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
High School Diploma -
Boston Business School
Singapore 04.2008 - 04.2009
High School Diploma -
Durgapur Society of Management Science.
India 04.2002 - 04.2005
Skills
Food preparation and safety
Playing Cricket and Listening to Music
My hobby is playing cricket. It makes me feel fresh and energetic. I play it whenever I get time, with my friends in the playground, behind my house. Playing outdoor games makes us physically fit.
To me, listening to music is not just a hobby but a way of learning too. It has taught me how to understand myself, how to connect with others and how to be open to other cultures.
Timeline
Restaurant Manager
Jassi De Parathe
09.2022 - Current
Deputy Manager
Reliance Retail Limited
01.2021 - 09.2022
Restaurant General Manager
Burger King India Private Limited
12.2019 - 01.2021
General Manager of Operations
Taste of Bhagwati (TOB). Unit of Bhagwati Gourmet Foods LLP
08.2018 - 12.2019
Food and Beverage Operations Manager
Valentine Cine Vision Limited
12.2017 - 08.2018
Restaurant General Manager
Domino’s Pizza India Limited (Jubilant Food Work Limited)
06.2009 - 12.2017
High School Diploma -
Boston Business School
04.2008 - 04.2009
Domino’s Pizza India Limited
Associate Stock auditor and Inventory Control
10.2006 - 04.2008
Steward
Gateway Hotel Taj (A Business Hotel)
12.2004 - 09.2006
High School Diploma -
Durgapur Society of Management Science.
04.2002 - 04.2005
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