SWARUP BANIK
Bangalore
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Engineer
Tresvista Analytics LLP
Bangalore
07.2023 - Current
- Delivered both remote and onsite technical support to end-users by diagnosing and resolving hardware and software issues.
- Security measures have been implemented to safeguard data against unauthorized access and alterations.
- Installed and configured operating systems, middleware products and databases.
- Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
- Handled troubleshooting for software and hardware and promptly resolved issues.
Operational Analyst
Fidelity National Financial India
Bangalore
05.2019 - 05.2020
- Resolved system issues, leading to a 25% decrease in penalty charges.
- Enhanced client and end user experience by offering efficient technical assistance via phone calls, emails, chat, and ticketing tools.
- Efficiently handled IT incidents with thorough documentation, troubleshooting, tracking, and appropriate escalation.
- Enhanced the query resolution rate threefold.
- Provided knowledgeable assistance for troubleshooting issues with account unlocking, password resets, Outlook configurations, as well as PST and OST files.
Education
Bachelors Of Computer Application(BCA) -
The ICFAI University of Tripura
Agartala, Tripura05.2019
Higher Secondary School Certificate (HSC) -
Bardowali Higher Secondary School
Agartala, Tripura04.2016
Secondary School Certificate (SSC) -
Bardowali Higher Secondary School
Agartala, Tripura04.2014
Skills
- Software troubleshooting
- Hardware troubleshooting
- Customer technical support
- Active Directory
- Domain Controller
- Outlook Configuration
- DNS
- BitLocker
- DHCP
- System Testing
- Microsoft 365
- Service Now Ticketing Tool
- Microsoft Dynamics 365
- ITIL v4
- Citrix
- Remote Desktop Support
- Incident Management
- Windows Server 2016,2019
- OS (Windows 7, Windows 8, Windows 10, Windows 11)
- VPN
- One Drive
- Chat
- Defender
- VDI
- Microsoft SharePoint
Certification
WINDOWS SERVER 2019 ADMIN: ACTIVE DIRECTORY, DNS, GPO, DHCP, Udemy, 05/2023
Hobbies and Interests
- Leadership and Volunteering
- Technology Exploration
- Listening Music
- Traveling
- Writing
Timeline
Systems Engineer
Tresvista Analytics LLP
07.2023 - Current
Operational Analyst
Fidelity National Financial India
05.2019 - 05.2020
Bachelors Of Computer Application(BCA) -
The ICFAI University of Tripura
Higher Secondary School Certificate (HSC) -
Bardowali Higher Secondary School
Secondary School Certificate (SSC) -
Bardowali Higher Secondary School
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