SWARUP NAG

• Awarded the best performer for OND’22 and JFM’23
• Awarded the best performer for FY17-18
• Management under Enterprise Sales
• End to end account management for key customers GE Group, SBI CARDs, TIMES Group, HT Media Group, American Express, Bharti Airtel, Maruti Suzuki, HCL Technologies, UHG/Optum Global, NIIT Ltd., Perfetti Van Melle, Greenply Industries, etc
• Responsible for Sales augmentation, monthly revenue augmentation, ensuring service delivery in time and ensuring collection of receivables in time
• Managing services in key accounts which include Data connectivity, Voice service and Datacenter services
• Competitive Product positioning, Business Planning & Development, Account development & Retention, Negotiations.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Handled cash accurately and prepared deposits
• Managed team schedule with eye for coverage needs and individual strengths
• Managed budget implementations, employee evaluations, and contract details
• Developed and implemented policies and procedures to improve customer service and satisfaction
• Analyzed customer feedback data to identify areas of improvement and develop solutions
• Managed purchasing, sales, marketing and customer account operations efficiently
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
• Reported issues to higher management with great detail
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
• Resolved problems promptly to elevate customer approval
• Enforced quality assurance protocols to deliver ideal customer experiences
• Motivated, trained, and disciplined employees to maximize performance
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
• Mentored and motivated team members to achieve challenging business goals
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
• Negotiated contracts with vendors to acquire competitive prices and quality products
• Collaborated with other departments to establish productive and timely completion of projects
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Implemented business strategies, increasing revenue, and effectively targeting new markets
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Reduced operational risks while organizing data to forecast performance trends
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Interacted well with customers to build connections and nurture relationships
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
• Trained and guided team members to maintain high productivity and performance metrics
• Raised property accuracy and accountability by creating new automated tracking method
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
• Supervised creation of exciting merchandise displays to catch attention of store customers
• Assisted in recruiting, hiring and training of team members
• Monitored daily cash discrepancies, inventory shrinkage and drive-off
• Negotiated price and service with customers and vendors to decrease expenses and increase profit
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Resolved problems promptly to elevate customer approval.
• Mentored and motivated team members to achieve challenging business goals.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Handled cash accurately and prepared deposits.
• Managed team schedule with eye for coverage needs and individual strengths.
• Motivated, trained, and disciplined employees to maximize performance.
• Managed budget implementations, employee evaluations, and contract details.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Negotiated contracts with vendors to acquire competitive prices and quality products.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Collaborated with other departments to establish productive and timely completion of projects.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Reported issues to higher management with great detail.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Raised property accuracy and accountability by creating new automated tracking method.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced operational risks while organizing data to forecast performance trends.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Strategic Accounts Enterprise division
• Responsible for overall business development across Sify’s 5 line of business which are Connectivity, Voice, Hosting & Cloud computing, Enterprise Application, Networking & Network peripherals, System Integration, and End to end Security solutions
• Handling the major and biggest clients of Sify for overall business development across all lines of business.
• Established relationships with key decision-makers within customer's organization to promote growth and retention
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly
• Developed process to analyze customer feedback to incorporate insights into product development strategies
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
• Performed client research and identified opportunities for account growth, account penetration and market expansion
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Demonstrated products to show potential customers benefits and advantages and encourage purchases
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
• Managed accounts to retain existing relationships and grow share of business
• Organized promotional events and interacted with community to increase sales volume
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns
• Built relationships with customers and community to establish long-term business growth
• Prepared sales presentations for clients showing success and credibility of products
• Developed compelling presentation decks to gain approval for ideas and communicate results
• Managed revenue models, process flows, operations support and customer engagement strategies
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Compiled and analyzed data to determine approaches to improve sales and performance
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
• Generated new business with marketing initiatives and strategic plans
• Reached out to potential customers via telephone, email, and in-person inquiries
• Negotiated and closed long-term agreements with new clients in assigned territory
• Taught consultative selling techniques to new and existing staff members to build expertise
• Compiled product and customer data to generate informed profit projections
• Monitored market trends and competitor activities to identify areas of potential opportunity
• Represented company and promoted products at conferences and industry events
• Scheduled and implemented product promotions in accordance with available inventory and staff resources
• Kept meticulous client notes and updated account information in company databases
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
• Resolved problems with high-profile customers to maintain relationships and increase return customer base
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Implemented systems and procedures to increase sales
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
• Drove sales by developing multi-million dollar contract sales
• Directed sales support staff in administrative tasks to help sales reps close deals
• Delivered recommendations to long-term accounts to promote brand awareness to key audience
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Communicated product quality and market comparisons by creating sales presentations
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives
• Facilitated business by implementing practical networking techniques
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies

• Handling sales team to increase overall business development across different products.
• Handling overall Microsoft business involving products and solutions like MS Exchange, SQL, Sharepoint, etc.
• Handle all queries regarding product features and licensing policies of all the products in my portfolio.
• Handling Security business with end to end security solution like Firewall, Antivirus, Antispam, Encryption, etc.
• Worked as a sales specialist for products of Adobe, Oracle, VMware, IBM Lotus, Novell, and Borland.
• Handling Symantec Storage Foundation, Enterprise Vault, Data Leakage Prevention, Altris, Net Backup, NAC.
• Handling Borland Application Lifecycle Management and Lifecycle Quality Management tools from Microfocus Borland, IBM Rational, HP Mercury and Oracle.
• Handling Hosting services like dedicated, shared, collocation server hosting, and MPLS line.
• Convince the customer on the solution and the price and close the deal.
• Demand Creation for all products in my portfolio.
• Maintaining good rapport with the valued customers and ensure generation of business.
• Bringing new customers to the organization.

• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Kept meticulous client notes and updated account information in company databases.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Scheduled and implemented product promotions in accordance with available inventory and staff resources.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Represented company and promoted products at conferences and industry events.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Compiled product and customer data to generate informed profit projections.
• Developed process to analyze customer feedback to incorporate insights into product development strategies.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Implemented systems and procedures to increase sales.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
• Organized promotional events and interacted with community to increase sales volume.
• Managed accounts to retain existing relationships and grow share of business.
• Prepared sales presentations for clients showing success and credibility of products.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Facilitated business by implementing practical networking techniques.
• Drove sales by developing multi-million dollar contract sales.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Communicated product quality and market comparisons by creating sales presentations.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Compiled and analyzed data to determine approaches to improve sales and performance.

• Started career with Cosmic Softech Ltd (Maharishi group of companies), a SI partner of RAMCO Systems as Business Development Officer and have relevant experience in handling ERP (RAMCO e.Application, Microsoft Navision), Storage & Backup (VERITAS and Computer Associates) & Security Solutions (Symantec) from March’05.

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Collaborated with sales and marketing departments to support client acquisition.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Implemented innovative business development strategies to increase customer base and expand market share.
• Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Identified business development challenges and customer concerns for proactive resolution.
• Contributed to industry events and trade shows to showcase products and gather industry intelligence.
• Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
• Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
• Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
• Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
• Developed, maintained and utilized diverse client base.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Achieved or exceeded company-defined sales quotas.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Built diverse and consistent sales portfolio.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Generated advertising brochure for vendor use.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to event marketing, sales and brand promotion.
• Presented professional image consistent with company's brand values.
• Set and achieved company defined sales goals.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Consulted with businesses to supply accurate product and service information.
• Kept detailed records of daily activities through online customer database.
• Built relationships with customers and community to promote long term business growth.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Recorded accurate and efficient records in customer database.
• Contributed to team objectives in fast-paced environment.
• Met existing customers to review current services and expand sales opportunities.
• Trained new employees on customer service, money handling and organizing strategies.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Stayed current on company offerings and industry trends.
• Negotiated prices, terms of sales and service agreements.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maintained current knowledge of evolving changes in marketplace.
• Attended monthly sales meetings and quarterly sales trainings.