Swarup roy

Bankura

Summary

Recent graduate equipped with robust research and technical skills, showcasing effective problem-solving capabilities. Detail-oriented with a strong ability to rapidly understand new concepts and methodologies. Dedicated to achieving high-quality results in dynamic environments.

Overview

year of professional experience

Certification

Work History

Operations Executive

STARTEK

BHOPAL

10.2024 - 05.2025

Streamlined daily operations to enhance workflow and customer support effectiveness.
Processed customer inquiries using CRM software, tracking issues and resolutions efficiently.
Resolved escalated delivery partner complaints promptly to maintain high satisfaction levels.
Utilized strong verbal communication skills to engage delivery partner and ascertain needs.

Education

Bachelor of Computer Applications -

Brainware University

Kolkata

06-2022

Skills

Effective communication
Persuasion
Networking
Composure under pressure
Rapid learning
Negotiation
Customer engagement
Problem solving

Relationship management
Self-motivation
Stock analysis
Microsoft Excel
Accounting
Management
Problem solving
CRM software usage

Languages

Bengali

First Language

English

Upper Intermediate (B2)

Hindi

Advanced (C1)