Summary
Overview
Work History
Education
Skills
Timeline
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SWARUPAKSHA KARPHA

ARAMBAGH

Summary

Inspiring manager with extensive experience in [CONSUMER DURABLE LOAN AND PERSONAL LOAN] product industries and [5+] years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

8
8
years of professional experience

Work History

Sales Manager

HDB FINANCIAL SERVICES LTD
ARAMBAGH
10.2018 - Current
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed and implemented new sales strategies to update product lines.
  • Analyzed competitors' successes and failures, evaluating impact on market.

Customer Relationship Officer

AXIS BANK LTD
ARAMBAGH
03.2016 - 09.2018
  • Provided technical assistance to customers in order to resolve their inquiries or complaints quickly and efficiently.
  • Conducted regular reviews of customer feedback, identified areas for improvement, and implemented changes accordingly.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints.
  • Collaborated with other departments within the organization to ensure customer satisfaction.
  • Analyzed data from customer surveys to identify trends in customer needs and preferences.
  • Implemented quality assurance processes designed to monitor customer service levels.

Education

Bachelor of Science - Mathematics

THE UNIVERSITY OF BURDWAN
BURDWAN
04-2013

High School Diploma -

ARAMBAGH HIGH SCHOOL
ARAMBAGH
03-2009

Skills

  • Sales Reporting
  • Solution selling
  • Sales Tracking
  • Revenue Forecasting
  • Sales Planning
  • Market Research
  • Staff Management
  • Business Planning
  • Performance Management
  • KPI analysis
  • Sales team training
  • Strategic Planning
  • KPI Tracking
  • Relationship Building
  • Sales Presentations
  • Sales and market development
  • Exceeds sales goals
  • Sales expertise
  • Multidisciplinary team leadership
  • Promotional sales events
  • Goal Setting
  • Sales engagement techniques

Timeline

Sales Manager

HDB FINANCIAL SERVICES LTD
10.2018 - Current

Customer Relationship Officer

AXIS BANK LTD
03.2016 - 09.2018

Bachelor of Science - Mathematics

THE UNIVERSITY OF BURDWAN

High School Diploma -

ARAMBAGH HIGH SCHOOL

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