Result oriented, customer focused, highly seasoned and reliable Technical Product Manager / Product Owner with overall 11+ years of IT experience, 7+ years of product and program management experience at Forbes 2000 companies, in owning and delivering successful programs and product solutions with diverse agile teams.
Work History
Technical Product Manager
Boeing
Bangalore, Karnataka
05.2021 - Current
- Core responsibilities lies within BGS ( Boeing Global Services ) ecommerce portal transformation , which includes Boeing parts page and Boeing distribution websites .
- Working on Seamless program for customer experience .
Technical Program Manager
Amadeus
BANGALORE, INDIA
01.2020 - 05.2021
IT Group Clients : APAC Airlines Planning & Strategic Thinking: Interfaced with product and engineering teams to align with company-level initiatives, defined requirements & milestones, influenced scope and monitored metrics for 20+ applications.
Leadership: Presented status, risk and metrics related to business, operation and cost to the leadership team in weekly business review (WBR) and Weekly status meeting (WSM).
Requirement Prioritization: Managed feature development and priorities following scrum process working with teams across different geographical regions.
Project Management: Developed and managed end-to-end project plans and ensured on-time delivery by proactively identifying gaps and driving solutions with efficient processes.
Managed Go Live / PROD readiness of the newly developed airline website by working with 6+ vendors and 5+ teams within the organization and launched successfully with different markets.
Technical Product Owner
Amadeus
BANGALORE, INDIA
08.2018 - 12.2019
IT Group
Clients: Air Mauritius, Bangkok Airways,
Singapore Airlines, Air Cairo.
Product : NDC ( New Distribution Capability ) &
Work experience
MCB ( Meta Connect Book )
Meta Partners: SkyScanner and Kayak
Elicitation of high level requirement from
different airlines IT and Business teams and
establish the scope of the project.
Analyzed the as-is process and improvise to–be
flow in creating the offer and order management
through NDC channels.
Created and maintained product backlog for Agile
product development (JIRA).
Collaborated with developers, testers and
platform teams during implementation.
Created BPMN using Microsoft Visio & Enterprise
Architect and analyzed the data requirements.
Collaborated with the technology team to discuss
best technical solutions and build prototypes as
needed.
Presented demos at the end of every sprint to the
stakeholders to incorporate feedback throughout
SDLC.
Performed in-depth User Acceptance Testing on
the new products and features to get the product
aligned with the business and technical
requirements.
Validated test reports and ensured
the launch readiness of products.
SME / Functional Consultant
Amadeus
BANGALORE, INDIA
01.2018 - 07.2018
IT Group
Clients: APAC & UK airlines
Single Point of contact for all many APAC carriers
in terms of functional queries on Departure
Control Systems (DCS) and Reservation, Inventory
and Ticketing (RIT) areas.
The role mainly involved in analyzing airline’s
system architecture and how they can migrate to
Amadeus.
Analyzed all interfaces and created the
data requirement summary (DRS) / Business
requirement document (BRD) to be presented in
customer’s workshop.
Provided applicable web service solutions for all
interfaces.
Tested and presented demo on the wbs response
from soapUI and Postman.
Work experience
Managed training for airlines, helped in identifying
gaps and improving process in terms of delivery.
Technical Product Owner
LONDON, UNITED KINGDOM, Tata Consultancy Services
05.2013 - 12.2017
Implemented a new software management
system for the customer management program for
British Airways by supporting the e-commerce
platforms and Passenger Service System using
web services. The program has 13 verticals
involving 1200 people and multiple vendors from
different geographic locations working at different
time zones.
Implemented the single Content Management
System for AF-KL joint architecture board (initially
hosted on TeamSite and Tridion separately)
Owned and developed the Inter Airline Through
Check-In (IATCI) for Sky Team and their 20 partner
airlines hosted on Amadeus, Sabre and TravekSky.
Evaluated Global distribution Systems; identified
gaps to deliver “Build vs Buy” decisions for 7
separate services.
Created and maintained product backlog for Agile
product development (JIRA).
Created user stories and tracked deliveries of
sprint items.
Took active involvement in SAFe and related PI
planning.
Administered and tracked stakeholder requested
enhancements using requirement traceability
matrix (RTM).
Conceptualized user stories along with clear
functional and technical specifications (FRD) from
ambiguous business requirements (BRD) and
clarified using wireframes, mock UI and activity
diagrams, as necessary.
Liaised with business and 10+ technical teams on
a weekly basis, identified deliverables and bridged
gaps.
Organized 15+ JAD (Joint application
development) sessions and workshops with
stakeholders and acquired continuous feedback
from client throughout the software development
life cycle
System Analyst / SOA Test Analyst
Tata Consultancy Services, British Airways
CHENNAI, INDIA
09.2010 - 04.2012
Migration of flight management from legacy
system to Service Oriented Architecture with
Amadeus (GDS) web services using middle ware
Work experience
architecture (ESB).
ESB enables better application
data synchronization in real time and provides
central administration and management services
for its distributed environment.
Capitalized on interactions with business leaders
and analysts to gather requirements for the
project and provide estimation for various tasks
including work breakdown structure.
Designed and engineered various WSDL and
XSDs for web services implementation;
showcased expertise in XML technologies, XSD
Schemas and XPATH expressions.
Executed debugging defects and assigned to team
in HP QC, prioritized the change requests and
defects based on severity and targeted achieving
the project goals.
Achieved success in testing of web service using
SOAP over HTTP using SOAPUI.
Education
Bachelor Of Technology - Electrical and Electronics Engineering
CHENNAI
06.2006 - 05.2010
C.H.S.E (XII) - PCM ( Science)
Talcher Autonomous College
06.2002 - 03.2004
H.S.E - Science
P.P Academy , BALANGIR
06.2001 - 03.2002
Skills
Product Vision , Strategy and Roadmap
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Accomplishments
Awards01/2020Master Collaborator Amadeus IT Group Organized Design Thinking workshop every quarter for Bangalore associates.
07/2020High Flyer Amadeus IT Group Lead the innovation team and contributed to 15+ideas in top 100.
Certification
SAFe Practioner
Strength
# Collaborative Leadership # Design Thinking # Customer and stakeholder management # Ability to Prioritize # Ability to Delegate Effectively # Transparency # Be able to say “no”
Timeline
Technical Product Manager
Boeing
05.2021 - Current
SAFe Practioner
08-2020
Technical Program Manager
Amadeus
01.2020 - 05.2021
Technical Product Owner
Amadeus
08.2018 - 12.2019
Aviation Consultant , Amadeus IT Group
06-2018
SME / Functional Consultant
Amadeus
01.2018 - 07.2018
PSM- 1
01-2017
Business Analysis Expert , The Chartered institute for IT
06-2016
Technical Product Owner
LONDON, UNITED KINGDOM, Tata Consultancy Services
05.2013 - 12.2017
ISTQB Foundation
04-2011
System Analyst / SOA Test Analyst
Tata Consultancy Services, British Airways
09.2010 - 04.2012
Bachelor Of Technology - Electrical and Electronics Engineering