Swasthik Rai
Mangalore
Summary
Dynamic Senior Systems Engineer with a proven track record at Infosys, excelling in Cloud Computing and DevOps. Adept at enhancing system performance through innovative solutions and effective incident management. Skilled in Oracle SQL and mentoring teams, I thrive in high-pressure environments, ensuring seamless cloud application support during critical events.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer at Infosys
Swasthik Rai
08.2021 - Current
- Experienced in providing Cloud Computing services for Apple users.
- Worked on Infrastructure as a Service (IaaS) cloud solutions tailored for Apple users, focusing on scalable server compute, storage, and network resources for different environments.
- Worked on a private Apple cloud service application, DevOps, and Fortress.
- Server patching, upgrading the OS kernel, and thus remediating security vulnerabilities.
- Cloud database management using SQL Developer.
- Code analysis, troubleshooting the recurring issues, system monitoring, and providing solutions to complex technical issues.
- Resolving recurring issues by identifying and implementing long-term solutions, improving system stability.
- Expertise in support-related activities, such as handling incidents, tasks, and change requests through ServiceNow.
- Collaborated with clients to define solution requirements.
- Working on handling mechanisms to solve data, process, application-level issues, and system monitoring during clients' events and product launches.
- Preparing monthly reviews for customers.
- Provided on-call support for a cloud-based application and resolved technical issues requiring cloud infrastructure support.
- Trained and mentored juniors within the team on Technology related application specific information.
- Worked closely with other teams to ensure smooth operation of the overall IT infrastructure.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
Education
BE - Computer Science Engineering ( CGPA : 7.77 )
NMAM Institute of Technology
Nitte04-2021
Pre-University - Computer Science - 65%
Sharada Pre-University College
Kodialbail, Mangalore04-2017
Skills
- Cloud Computing
- OracleSQL
- Ansible and Cloud-Monky
- DevOps
- Unix
- Apple internal cloud platform
Certification
- Cloud Professional internal certification
- Database and SQL professional
- AWS Associate Practitioner
Timeline
Senior Systems Engineer at Infosys
Swasthik Rai
08.2021 - Current
BE - Computer Science Engineering ( CGPA : 7.77 )
NMAM Institute of Technology
Pre-University - Computer Science - 65%
Sharada Pre-University College
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