Summary
Overview
Work History
Education
Skills
Timeline
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Swasti Jain

India

Summary

Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Rachna sagar Pvt Ltd
Delhi
01.2025 - Current
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

CRM

Clinic Dermatech Pvt Ltd
Delhi
08.2023 - 12.2024
  • Continuously enhanced user adoption of the CRM platform by gathering feedback from team members, addressing concerns, and refining processes based on their input
  • Partnered with IT department to resolve technical difficulties within the CRM platform, ensuring minimal disruptions for users across the organization
  • Spearheaded collaboration between marketing and sales departments, aligning goals around a centralized database within the company's chosen CRM solution
  • Developed comprehensive CRM training materials, enabling team members to effectively utilize the platform for various business needs

Operations Manager

Dermakom Heathcore
Delhi
05.2022 - 08.2023
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands
  • Directed staff recruitment and training, building a highly skilled and motivated operations team.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined KRI.

Customer Relationship Executive

Analytic Business Ventures And Pvt Ltd
Delhi
10.2021 - 04.2022
  • Streamlined communication channels between departments, resulting in faster resolution of customer issues and improved inter-departmental collaboration
  • Developed targeted outreach campaigns that
  • Managed customer loyalty programs, including tracking participation and evaluating program effectiveness.
  • Analysed customer feedback to identify trends and areas for improvement in service delivery.
  • Negotiated solutions in customer disputes, achieving resolutions beneficial to both the customer and the company.
  • Organised and led customer focus groups to gather insights for product and service enhancements.

Education

Bachelor Of Arts - Non Commerce

Delhi University
Delhi
09.2021

YMCA
Delhi
10.2019

Skills

  • Customer Support
  • Operations Management
  • Customer Service
  • Effective Communication
  • Interpersonal Communication
  • Customer Complaint Resolution
  • Team management
  • Professional telephone etiquette
  • Problem-solving
  • Employee training
  • Performance management
  • Team building
  • CRM enhancement
  • Performance evaluation

Timeline

Assistant Manager

Rachna sagar Pvt Ltd
01.2025 - Current

CRM

Clinic Dermatech Pvt Ltd
08.2023 - 12.2024

Operations Manager

Dermakom Heathcore
05.2022 - 08.2023

Customer Relationship Executive

Analytic Business Ventures And Pvt Ltd
10.2021 - 04.2022

Bachelor Of Arts - Non Commerce

Delhi University

YMCA

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Swasti Jain