Summary
Overview
Work History
Education
Skills
Certification
Languages
Social Networks
Websites
Timeline
Generic

SWASTIK SHARMA

Gurugram

Summary

Detail-oriented Business Analysis professional with experience in gathering, analyzing, and documenting business and technical requirements for software and operations-focused projects. Strong ability to translate business needs into functional requirements, support project scope definition, and collaborate with cross-functional teams. Skilled in process mapping, requirement documentation, and stakeholder communication within IT-enabled environments.

Overview

1
1
Certification

Work History

Associate Software Engineer (Intern)

JTEKT(KOYO ELECTRONICS PVT.LTD)
Gurgaon
07.2023 - 09.2023
  • Resolved day-to-day desktop and system incidents to ensure smooth business operations.
  • Provided Windows OS support, including installation, configuration, and issue resolution.Updated knowledge base articles and troubleshooting documentation for common issues.
  • Supported users through remote desktop tools, explaining solutions in a non-technical manner.
  • Collaborated with internal teams and vendors for complex issue analysis and resolution.
  • Participated in problem-solving discussions to improve service quality.

Education

Government Job Preparation -

AFCAT Exam Cleared
Qualifed For SSB
07-2024

COMPUTER SCIENCE ENGINEER -

Shri Guru Gobind Singh Tricentenary University
Gurugram
01.2023

12TH -

St. Michael's Sr. Sec. School
Gurugram
01.2019

10TH -

Our Lady of Fatima Convent Sec. School
Gurugram
01.2017

Skills

  • Microsoft Windows Desktop Management (Windows 10/11)
  • Desktop & OS Troubleshooting
  • Incident & Problem Management
  • System Configuration & User Support
  • Remote Desktop Tools (RDP, AnyDesk, TeamViewer)
  • Software Installation & Configuration
  • Hardware Troubleshooting (Desktop/Laptop/Peripherals)
  • Active Directory – User Management (Basic)
  • Knowledge Base & Documentation

Soft Skills

  • Stakeholder Communication
  • Team Collaboration
  • Analytical & Numerical Ability
  • Results-Oriented Approach
  • Documentation & Presentation Skills

Certification

Specialization in Application Development using Cloud and Analytics Platforms (in association with IBM)

Languages

  • English, C2
  • Hindi, Proficient

Social Networks

LinkedIn, linkedin.com/in/swastik-sharma-299522380

Timeline

Associate Software Engineer (Intern)

JTEKT(KOYO ELECTRONICS PVT.LTD)
07.2023 - 09.2023

Government Job Preparation -

AFCAT Exam Cleared

COMPUTER SCIENCE ENGINEER -

Shri Guru Gobind Singh Tricentenary University

12TH -

St. Michael's Sr. Sec. School

10TH -

Our Lady of Fatima Convent Sec. School
SWASTIK SHARMA