Swastik Padhi
Team Leader
Bengaluru
Summary
Experienced team leader skilled in directing workgroups, developing strategies, providing training, setting goals, and obtaining valuable feedback. Possesses exceptional interpersonal and communication skills, fostering a positive work environment through effective collaboration. Demonstrates a big-picture focus and excels in communicating goals and vision to drive success. Recognized for problem-solving abilities, networking prowess, and building consensus among diverse stakeholders.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Team Leader
McKinsey & Company
01.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Increased stakeholder satisfaction with prompt and accurate issue resolution, leading dedicated service line team.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Senior Executive Assistant
McKinsey And Company
Bengaluru
1 2023 - 01.2024
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Coordinated complex meeting involving multiple presenters, high number of global attendees and location arrangements and senior colleagues and client's accommodations.
- Coordinated and executed special projects internally in the Firm
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Coordinated vendor visitations and other employee morale functions.
- Reconciled and processed expense reports for supported colleagues
Executive Assistant
McKinsey & Company
07.2018 - 12.2022
- Allocated executive tasks and managed complex calendars and administrative functions.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Coordinated complex annual meeting involving 10 presenters, 120 global attendees encompassing live stream production, remote location arrangements, and Senior Partner accommodations.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Reconciled and processed complex expense reports for Directors and Consultants.
- Coached multiple junior colleagues and provided management with feedback regarding colleagues performance and training needs.
- Worked closely with McKinsey internal Project "Project Light house to roll out various application such as Find Time, Rydoo , Digital Coach.
- Currently working with sub division of Project light house know as Way We Work , helping to roll out MGS based work structure, New project kick off involving client's , ED , EM and respective EA's to ensure set expectations are met and colleagues are well aware of their deadlines and priorities.
- As part of legal team , Onboarded 2 colleagues into Firm by setting up their sessions with legal leaders globally.
Senior Client Service Executive
Get Friday
09.2016 - 07.2018
- As Senior Executive and Acting Team Lead , I managed a small team, responsible to meet expected target set by higher management.
- Setting individual targets for team members based on company trends/metrics and ensure they are met.
- Setting up expected Revenue Reach and forecast for the team month-on-month and quarterly basis.
- Responsible for generating revenue by reviewing existing client base thereby expanding scope for business.
- Interacting with senior managers and suggesting them new avenues for revenue growth, participating in review meetings and conveying ideas related to process improvement.
- Responsible for conducting required training for team members about process changes, develop their skill sets to help them achieve their targets.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Used power point to prepare various correspondence, reports and other written material.
- Transcribed and organized information to assist sales team in preparing speeches and presentations.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Client Service Executive:
Get Friday
09.2015 - 09.2016
- Worked on projects that include Data Transcription, Internet Research, communicating with vendors on behalf of client (his/her company) and calendar management.
- Research projects that required me to search information for Historical Events, Research on Law firms, collating information on vendors in wedding industry, collating company details etc.
- Worked with Quality Team to resolve TAT problems, improve operations and provide exceptional customer service.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from service, protecting company reputation and loyal client base.
- Resolved conflicts and negotiated agreements between clients in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Monitored social media and online sources for industry trends.
- Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
Technical Executive
DRS Networking & Surveillance Solutions Pvt. Ltd
11.2013 - 07.2014
- Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Managed system-wide operating system and software deployments, as well as any related upgrade problems.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Planned implementation of network enhancements and upgrades.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Improved MS Exchange migration, switch configuration and fiber optic splicing and termination.
Education
B. Tech - Mechanical
Kalinga Institute Of Industrial Technology
Bhubaneswar 05.2008 - 03.2013
Skills
Team motivation
Mentoring
Coaching
Complaint resolution
SMART goals
Safety
Expectation setting
Leadership
Problem-solving abilities
Team building
Adaptability
Time management abilities
Certification
Cisco Certified Network Associate Certification(CCNA): NIIT,2013
Interests
Participated and Passed in All India NIIT Computer Test with a grade of Very Good
Participated and Won interschool Kho Kho, Kabaddi and Football Tournament
Held the title of Sports Prefect in both schools
Hobbies
• Reading Fantasy Inspired Mythological Books
•Online Gaming
Timeline
Team Leader
McKinsey & Company
01.2024 - Current
Executive Assistant
McKinsey & Company
07.2018 - 12.2022
Senior Client Service Executive
Get Friday
09.2016 - 07.2018
Client Service Executive:
Get Friday
09.2015 - 09.2016
Technical Executive
DRS Networking & Surveillance Solutions Pvt. Ltd
11.2013 - 07.2014
B. Tech - Mechanical
Kalinga Institute Of Industrial Technology
05.2008 - 03.2013
Senior Executive Assistant
McKinsey And Company
1 2023 - 01.2024
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