SWATHI V
Executive Assistant
Chennai,Tamilnadu
Overview
10
10
years of professional experience
Work History
Executive Secretary
Bismarck Group of Companies
03.2023 - Current
- Scheduling meeting and conference
- Taking Minutes of meeting and maintaining records
- Preparing Periodical reports by compiling departments reports
- Timely updating and remembering of important meetings and events
- Be a Co-Ordinator between all Directors and MD
- Follow the Standing and granule Instructions of MD and convert them to Assignments to the concerned
- Directors by sending the MIS to and track for the Accomplishments Report through Executive Summary to the MD
- Keep the HODs informed well in advance about the Meetings – Slated, Advanced, Postponed, Called Off
- Maintaining the confidential records
- Documentation of Various SOPs
Customer Support
Netmeds Marketplace Limited
04.2021 - 02.2023
- Primary point of contact between the customers
- Key responsibilities for my role include developing customer relationships, solving customer issues, promoting products and services, maintaining the job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
Admin Executive
KL iTech Solution
10.2018 - 01.2021
- Primary point of contact between the executives and internal/external clients
- Receive incoming calls, chat and emails
- Handle requests, feedback and queries quickly and professionally
- Maintain strong relationships with vendors and keep price data in order to get best pricing on supplies and services
- Produce professional quality reports, presentations and employee’s attendance .
Senior Process Advisor
Barclays Shared Services
10.2012 - 08.2014
- Communicate with customers through chat and email to answer questions, solve problems, and troubleshoot regarding PPI insurance
- Analyze and make decision with Speed and accuracy to provide a high level customer service
- To provide floor support to the new batches
- Adhere to quality control discipline, procedures and checks at all times
Smart class coordinator
Educomp Software Solutions
07.2011 - 10.2012
- I need to take care system hardware support and should be escalated to the department
- Usage of smart class (visual education) to be recorded in daily basis in the form of printed document
- I would coordinate with the school management people to conduct training in a regular basis and supporting for generating a sale lead for closure
- Query resolution, with upward escalation of more complex queries to the management team
- Personal skills:
- TEAM PLAYER
- COMMUNICATION
- TIME MANAGEMENT
- LEADERSHIP
- ANALYTICAL
- ESTIMATION
- QUALITY CONTROL AND ASSURANCE
- COORDINATION
Education
BSC (COMPUTER SCIENCE) - undefined
K.C.S KASI NADAR COLLEGE OF ARTS AND SCIENCE
APRIL 2011
HSC - undefined
K.T.C.T GIRLS HR.SEC.SCHOOL
APRIL 2008
SSLC -
SIR. V. RAMAKRISHNA HR.SEC. SCHOOL
APRIL 2006
Skills
- Technical Skills:
- C, C,VB, JAVA & Internet Applications
- Knowledge in MS-Office(PCP), Oracle, SQL database, Typewriting
- Event Coordination
- Travel Planning
- Executive Calendars
- Materials Preparation and Presentation
- Database Maintenance
- Program Operations
- Advanced Excel Spreadsheet Functions
- Employee Timesheet Processing
- Microsoft Office
- Customer Inquiries
- Vendor Relations
- Invoice Preparation
- Report Preparation
- Document Filing and Retrieval
Languages
English
Advanced (C1)
Tamil
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
Hindi
Beginner (A1)
Certification
Great Learning certificate for SQL Basics
In Barclay's, moved to QC (quality check) department for cent percent result on continues 6 months and gotHi-flyer award.
Timeline
Executive Secretary
Bismarck Group of Companies
03.2023 - Current
Customer Support
Netmeds Marketplace Limited
04.2021 - 02.2023
Admin Executive
KL iTech Solution
10.2018 - 01.2021
Senior Process Advisor
Barclays Shared Services
10.2012 - 08.2014
Smart class coordinator
Educomp Software Solutions
07.2011 - 10.2012
BSC (COMPUTER SCIENCE) - undefined
K.C.S KASI NADAR COLLEGE OF ARTS AND SCIENCE
HSC - undefined
K.T.C.T GIRLS HR.SEC.SCHOOL
SSLC -
SIR. V. RAMAKRISHNA HR.SEC. SCHOOL
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