Swathi Akula

Strategic Leadership & Cross-Functional Collaboration:
* Leading a cross-functional team managing enterprise-scale IT infrastructure, specializing in hybrid
environments (Windows, Linux, and Virtualization), driving high availability and operational excellence.
* Acting as the primary liaison between engineering teams, business stakeholders, and application owners
to ensure infrastructure support aligned with evolving product and business requirements.
* Overseeing end-to-end incident, change, and problem management, ensuring SLA compliance and
consistent service delivery.

Process Optimization & Compliance:

* Designed and implemented automated workflows using Microsoft SCCM and scripting languages
(PowerShell, Python) to streamline compliance checks, patch validation, and reporting.
* Reduced downtime during high-impact period (BFCM) by introducing predictive monitoring and
observability practices, improving service continuity for critical business systems.
* Implemented governance standards for knowledge management and operational runbook, ensuring
updated and reliable documentation.

Mentorship & Talent Development:
* Playing a pivotal role in mentoring junior engineers; developed structured learning plans to enhance
technical competencies and foster ownership and accountability within the team.
* Leading by example in upholding quality, performance, and collaboration within the team, resulting in
improved team engagement and retention.

* Re-imaging and customizing virtual machines (VMs) based on client
specifications, including resource adjustments.
* Managing patch updates and software deployments using SMS & SCCM.
* Configuring recipients, managing mailboxes, distribution lists (DLs),
message tracking, and handling Active Directory (AD) user and group
management.
* Administering DNS and DHCP services to ensure smooth network
operations.
* Manage tickets and escalations, respond to critical systems events and
outages.