Swathi Bagadi
Hyderabad
Summary
Efficient professional in financial processing adept at completing tasks with productivity and precision. Specialize in loan documentation review, client communication, and regulatory compliance to ensure smooth operations. Excel in time management, problem-solving, and adaptability, fostering positive outcomes in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Lead Loan Servicing Representative
Wells Fargo
Hyderabad
01.2021 - Current
- Leading the team of 19 individuals, creating and implementing procedures, preparing reports, and providing guidance to staff.
- Build, develop, and maintain reporting systems, data automation systems, dashboards, and performance metrics support that support key business decisions.
- Recruit, train, develop, and supervise analyst-level employees. Monitoring and managing deadlines to ensure timely task completion.
- Data-driven decision-making by creating and presenting intuitive data visualizations and reports to executive leadership.
- Work with audit teams to develop plans, test cases, ensuring that solutions meet business needs and function correctly.
- Prepare and present executive-level reports on project status, key performance indicators.
- Communicate results and business impacts of insight initiatives to internal and external stakeholders.
- Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc.
Senior Process Executive
Cognizant
Hyderabad
01.2019 - 01.2021
- Mentor and coach juniors, fostering their professional development and knowledge growth.
- Communicate with the client on a daily basis to propose recommendations on process enhancements to increase efficiency and accuracy.
- Conducting daily refresher sessions for the Process Executives to improve their knowledge, provide process updates, and avoid any kind of mistakes while reviewing the case documentation.
- Analyze existing processes, identify inefficiencies or areas for improvement, and recommend solutions to enhance productivity, reduce costs, or achieve strategic goals.
- Work closely with stakeholders to understand their needs and translate them into clear, actionable specifications.
Customer Service Executive
HSBC
Hyderabad
01.2017 - 01.2019
- Assist customers in resolving their issues.
- Train, coach, and supervise the new team members.
- Undertake audits within the team.
- Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
- Provided 5-star customer service.
Education
Data Science And Machine Learning - Data Science And Machine Learning
Scaler Academy
Bangalore01-2024
B-Tech in Computer Science Engineering -
University of - JNTU-K(MVGR College of Engineering)
01.2015
Diploma in Computer Management Engineering(DCME) -
University of - State Board of Technical Education and Training
01.2012
Skills
- MS Excel
- MS Powerpoint
- Power Bi
- Team management
- Tableau
- Data Analysis
- Task Prioritization
- Decision-Making
- Self Motivation
- Team Collaboration
- Time management abilities
- Customer Service
- File Management
- Data Visualization
- Risk Assessment
- Python
- SQL
Timeline
Lead Loan Servicing Representative
Wells Fargo
01.2021 - Current
Senior Process Executive
Cognizant
01.2019 - 01.2021
Customer Service Executive
HSBC
01.2017 - 01.2019
Data Science And Machine Learning - Data Science And Machine Learning
Scaler Academy
B-Tech in Computer Science Engineering -
University of - JNTU-K(MVGR College of Engineering)
Diploma in Computer Management Engineering(DCME) -
University of - State Board of Technical Education and Training
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