Swathi Balakrishnan

• Client Engagement and Relationship Management: Represented SaaS clients such as Xflow, Lumberfi, Greyorange, Radiant Cash, Desicrew, and Proshors as the primary point of contact, establishing strong first impressions and fostering meaningful customer relationships.
  Consistent Achievement of Targets: Consistently achieved over 90% of monthly targets, leveraging insights from diverse channels such as cold calls, LinkedIn, and email outreach. Contributed valuable learnings and strategies to support team success.
  Outbound Outreach: Executed targeted outreach campaigns using tools like Clay.ai and LinkedIn Sales Navigator to enhance lead generation efficiency, and build a robust sales pipeline.
  Cross Functional Collabration: Collaborated with cross-functional teams, Including Partnership, Marketting and customer success, to align efforts and deliver tailored solutions, enhancing customer satisfaction and driving business growth

* Orchestrated and managed 250+tailored Itineraries for FITs, exceeding traveler expectations
* Thrived in a diverse customer landscape, Curated varied destinations excelled in high-touch client care, and excelled in real-time problem-solving for personalized travel excellence
* Mentorship for new team members across destinations
* In-depth learning of CRM and product usage
* Indulged in constant dialogue with the tech, product and the category team to reduce the pain points faced by the customers and the sales team resulting in efficient work.