Swathi Bhat
Learning & Development
Bangalore
Summary
Versatile Learning and Development (L&D) professional with over a decade of experience designing, delivering, and optimizing impactful training programs that drive organizational success. Adept at fostering a culture of continuous learning, aligning L&D initiatives with business objectives, and leveraging metrics for actionable insights. Recognized for innovation, collaboration, and the ability to transform complex concepts into accessible learning experiences.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Associate Manager – Human Resources and Learning & Development
Biocon
Bangalore
07.2024 - 12.2024
- Designed and delivered over 50 tailored training programs, improving employee engagement scores by 20%
- Conducted skill-gap analyses, aligning learning initiatives with strategic business goals, resulting in a 25% increase in productivity across teams
- Developed interactive e-learning modules using Canva and LMS platforms, enhancing course completion rates by 15%
- Partnered with senior leadership to craft cultural programs and behavioral frameworks, leading to a 30% improvement in team collaboration metrics
- Spearheaded the adoption of innovative instructional techniques, reducing training delivery time by 10%
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Knowledge Services Consultant & Assistant Training Manager
IBM India Pvt Ltd
Bangalore
08.2016 - 06.2024
- Directed knowledge management strategies for over 20 global projects, improving information accessibility by 35%
- Conducted 200+ training sessions on IBM tools, achieving a 98% satisfaction rate from participants
- Enhanced onboarding processes, reducing time-to-productivity for new hires by 30%
- Designed and implemented training materials for SAP, financial accounting tools, and DCIW, improving team efficiency by 20%
- Collaborated with cross-functional teams to deliver customized learning solutions, resulting in a 15% increase in project delivery accuracy
- Implemented innovative strategies to optimize service quality and efficiency, resulting in higher customer satisfaction levels.
- Adapted communication style according to client preferences, fostering rapport and trust among diverse clientele.
- Conducted thorough needs assessments to accurately identify client requirements and develop appropriate solutions.
Executive Coach
Cognizant Technology Solutions
Bangalore
10.2014 - 01.2016
- Led 100+ workshops on voice, accent training, and performance calibration, achieving a 25% improvement in client communication metrics
- Developed performance management strategies, reducing performance issues by 20%
- Designed refresher training modules that boosted skill retention rates by 30%
Freelance Corporate Trainer
Shradha HRD
Bangalore
01.2011 - 12.2014
- Delivered 500+ hours of corporate training for clients including Infosys, Oracle, and Accenture, focusing on communication skills, cultural sensitivity, and customer interaction
- Achieved a 95% participant satisfaction rate by tailoring content to diverse learner needs
- Developed and executed comprehensive programs, such as a 150-hour business communication course for Accenture and a 300-hour cultural training initiative for Convergys
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
Education
Bachelor of Science - Information Science
Visvesvaraya Technological University
Bengaluru, India 07.2005 - 10.2009
Skills
- Training & Development
- Instructional Design
- Stakeholder Collaboration
- Program Effectiveness Evaluation
- Change Management
- Cross-Functional Team Leadership
- Employee Engagement & Retention
- LMS Management
- Data-Driven Decision-Making
- Learning Management Systems (LMS)
- Project management
Certification
Enterprise Design Thinking Practitioner
Technical Proficiencies
Mural, Canva, Articulate 360, Adobe Captivate, MS Teams, Slack, IBM Connections, Excel, Power BI
Professional Development
- IBM Agile Explorer, Enhanced agile methodologies for training processes.
- Enterprise Design Thinking Practitioner, Developed innovative training frameworks aligning with user-centric principles.
Awards
- Rising Star Award
- Rock Star Award for exceptional knowledge management services at IBM
Timeline
Associate Manager – Human Resources and Learning & Development
Biocon
07.2024 - 12.2024
Knowledge Services Consultant & Assistant Training Manager
IBM India Pvt Ltd
08.2016 - 06.2024
Executive Coach
Cognizant Technology Solutions
10.2014 - 01.2016
Freelance Corporate Trainer
Shradha HRD
01.2011 - 12.2014
Bachelor of Science - Information Science
Visvesvaraya Technological University
07.2005 - 10.2009
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