Swathi Doddamani
Subject Matter Expert - Fraud and Credit Risk Operations
Bengaluru
Summary
Self-motivated Subject Matter Expert successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of Fraud and Credit Risk Operations.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
PayPal
03.2021 - Current
- Have created Escalation, Quality and Loss Dashboard using Power BI - It empowers us to make informed decisions, optimize processes, and enhance overall organizational performance by leveraging data-driven insights.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Conducted employee observations and documented findings.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Developed initiatives for process improvement, reviewed and assessed ongoing operations.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Monitored resource use to achieve set goals
Quality Assurance Officer
ANZ Bank
12.2016 - 02.2021
- Maintained up-to-date knowledge of company and credit governance regulations to drive product quality, consistency and compliance.
- Identified problematic areas deviated from quality standards and recommended corrective actions.
- Trained credit analyst in quality assurance methods and techniques onsite and remotely.
- Researched issues and implemented quality assurance plans to correct problems.
- Kept records of quality reports and statistical reviews.
- Established procedures and quality standards.
- Reviewed current standards and policies.
- Fielded customer complaints and rectified service issues.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
Pricing Analyst
Amazon
10.2013 - 12.2016
- Conducted research into current trends within marketplace, which helped establish pricing for organization's products and services.
- Analyzed overall profitability and reviewed company and market information to make informed pricing decisions.
- Analyzed pricing and sales for business products.
- Made decisions to successfully boost company's overall revenue by regularly scrutinizing competitor activities and pricing.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Conferred with staff and management to coordinate business operations.
Human Resources Officer
Accenture
06.2012 - 06.2013
- Developed and enforced company policy and procedures relating to human resources activity.
- Supported and monitored overall soldier welfare.
- Created and implemented highly effective and individualized human resource solutions for clients.
- Presented training information via role playing, simulations and team exercises.
Associate
Ocwen Financial Services
06.2010 - 02.2011
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers via email and telephone, driving positive experiences.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Delivered high levels of customer service to facilitate smooth processes.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Education
DELF A2 - French
Alliance Francaise
BangaloreBCOM - Human Resources Management
Surana College
BangaloreCertification - Project Management
Simplilearn | PMI
Online07.2023
Skills
Timeline
Subject Matter Expert
PayPal
03.2021 - Current
Quality Assurance Officer
ANZ Bank
12.2016 - 02.2021
Pricing Analyst
Amazon
10.2013 - 12.2016
Human Resources Officer
Accenture
06.2012 - 06.2013
Associate
Ocwen Financial Services
06.2010 - 02.2011
DELF A2 - French
Alliance Francaise
BCOM - Human Resources Management
Surana College
Certification - Project Management
Simplilearn | PMI
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