Swathi Dokudu
Hyderabad
Summary
Proven leader with a track record of enhancing customer experience and streamlining operations at Polar Bear Ice Cream Sundae Zone. Excelled in inventory control and team building, boosting employee retention and customer satisfaction. Skilled in POS systems and customer service, adept at driving sales and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Polar Bear Ice Cream Sundae Zone
10.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted in recruiting, hiring and training of team members.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Team Leader
PVR Cinemas
08.2019 - 09.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Educated staff on organizational mission and goals to help employees achieve success.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Front Desk Guest Service Agent
Marigold Hotels
01.2019 - 07.2019
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
Education
B Com Computers -
Sidhartha Degree College
HyderabadSkills
Problem-Solving
Customer Service
Customer experience
Customer Service and Engagement
Inventory Control
Customer Relations
Store Organization
Time Management
Team Building and Leadership
Store Opening and Closing
Staff Supervision
Store operations
Stock management
POS Systems
Timeline
Assistant Store Manager
Polar Bear Ice Cream Sundae Zone
10.2022 - Current
Team Leader
PVR Cinemas
08.2019 - 09.2022
Front Desk Guest Service Agent
Marigold Hotels
01.2019 - 07.2019
B Com Computers -
Sidhartha Degree College
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