Swathi Dubey
Hyderabad
Summary
A highly motivated and results-driven professional with over 5 years of diverse experience, blending expertise in logistics and supply chain management with a recent diploma in Risk Management. Demonstrates a strong aptitude for quickly mastering new concepts and adapting to dynamic business environments. Skilled in strategic planning and implementing effective solutions, I am committed to surpassing objectives and driving success in high-pressure, fast-paced environments. With a proven ability to meet deadlines through a strong work ethic and attention to detail, I am confident in my capacity to excel as a Risk Manager, leveraging both practical experience and a proactive approach to risk management and organizational resilience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Transportation Specialist
Amazon
Hyderabad
08.2023 - Current
- Maintained seamless communication with both external customers and internal teams ensuring timely and accurate exchange of information to meet business objectives through emails, chats and calls(inbound and outbound).
- Proactively identified and escalated data discrepancies and operational issues, ensuring timely resolution through collaboration with relevant stakeholders, all while working within tight time constraints to meet critical business needs in a 24/7 operational environment.
- Coordinated schedules and communicated changes to customers. Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly which improved customer satisfaction rates to 95% and above.
- Leveraged expertise in Excel, SQL, and other data management systems to extract, analyze, and present data, contributing to informed decision-making and the preparation of ad-hoc reports.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among team members.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Human Resource Assistant
Amazon
Hyderabad
02.2022 - 05.2023
- Provided customer-focused HR assistance to employees based in the United States. Responded to inquiries and effectively troubleshot over 6,000 employee matters, including leaves, accommodations, resignations, and compensation, within the first year.
- Actively listened to each query, provided resolutions, and meticulously documented each conversation, achieving a net satisfaction rate of over 96%.
- Facilitated improved communication between partner teams, resulting in streamlined processes and a significant 52% reduction in employee disputes.
- Maintained a high level of quality by addressing concerns with focused attention, leading to recognition as a top performer.
- Worked closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.
Business Development Associate Trainee
Byjus Classes- Think and Learn Pvt Ltd
Hyderabad
03.2021 - 05.2021
- Managed customer relationships through consultative sales techniques to attain individual sales goals & achived 100% targets within the given timeframes.
- Participated in continuous product development training to maximise sales potential.
- Liaised with potential customers to determine needs and provide recommendations which in turn helped to achieve the sales targets.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
Business Development Associate
NNIIT- GSNA Education Pvt Ltd
Hyderabad
05.2020 - 02.2021
Accounting Executive
GRC
Hyderabad
03.2019 - 04.2020
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable balances.
- Investigated discrepancies to address vendor and employee concerns regarding invoices and purchases.
Process Executive
Cognizant- Google Adwords
Hyderabad
06.2017 - 09.2018
- Analyzed large amounts of data as a part of data extraction provided by the clients.
- Customized brand message to reach and capture target audience interest in content creation.
- Delivered high-quality written content that was insightful, informative and entertaining.
- Created resources and articles across wide range of subject matters and target audiences, adjusting content, style and tone to match.
Education
B.Tech - Computer science engineering - 2013 - 2017
Avanthi institute of engineering & technology
Hyderabad, TGSkills
- Microsoft Office applications
- HR Operations
- Documentation and Reporting
- Employee Relations
- Compensation Management
- Consultative sales techniques
- Customer needs analysis & conflict resolution
- SQL
- SEO principles
- Team Collaboration
- Quality basics & TQM, Power BI
- Load scheduling
- Supply chain management
Certification
- Diploma in Risk management
- Enterprise Risk management
Languages
- English
- Hindi
- Telugu
Timeline
Transportation Specialist
Amazon
08.2023 - Current
Human Resource Assistant
Amazon
02.2022 - 05.2023
Business Development Associate Trainee
Byjus Classes- Think and Learn Pvt Ltd
03.2021 - 05.2021
Business Development Associate
NNIIT- GSNA Education Pvt Ltd
05.2020 - 02.2021
Accounting Executive
GRC
03.2019 - 04.2020
Process Executive
Cognizant- Google Adwords
06.2017 - 09.2018
B.Tech - Computer science engineering - 2013 - 2017
Avanthi institute of engineering & technology
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