Swathi Garje

• Interacted with customers and clients to identify business needs and requirements.
• Project Management and Supporting solution implementations in the following areas

1.Global ERP Solution - Deltek Maconomy , Budgeting and forecasting tool (on-Premise).

2.Vendor invoicing & procurement to Pay solution including (Contract & purchase order)- Basware in all countries

3.RFI & RFP processes for new global SaaS/Cloud solutions.

4.Proof of Concept of new solution and UAT.

5.Training global stakeholders when the system went live (On-Site training).

6.Process optimization & Solution.

• Effective Program Management analyzes, designs, and implements IT Service Management processes to improve service delivery and align IT with business goals.
• Stakeholder Communication and Collaboration.
• Delivered on projects' key objectives with agreed budgets, timelines and standards.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Assured project documentation followed internal quality standards.
• Improving service delivery and ensuring adherence to current process with SLA.

• Identified plans and resources required to meet project goals and objectives.
• Planned, designed, and scheduled phases for large projects.
• Managed projects from procurement to commission.
• Met project deadlines without sacrificing build quality or workplace safety.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Public, Hybrid and Private cloud migration for command center team.
• Started working with OP while OP project was in transition phase , used to lead move group meetings during migration window , track status of every MG and send report for successfully migrated servers to clients and used to discuss and schedule next MG meetings as per clients approval and requirements
• Manage the BACC team with aligned set of protocols which was set with clients and Organization as per process , billing , improvements and goal set in contract.
• Proactively manages teams providing services in scope, directly or with assistance of line managers and has two managers directly reporting to them (this will be dependent on the contract, a staff of 30 on-shore resources).

• Managed high levels of call flow and responded to technical support needs.
• Release & Environment , Change and Deploy management with Selenium Automation testing for reporting purpose Including Splunk, Appdynamics and Fuse for monitoring.
• Engage with customers to understand requirement of testing and coding incase of any defects raised in Jira.
• Delivering through service working closely with WIPRO and TCS.
• Preparation of implementation Plan document.
• Managed technology resources within department budgets.
• Upgraded hardware and software regularly for optimized systems performance.

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.· Networked with subject matter experts to gather outside advice on issues.
• Used logic and imagination to analyze situations and develop intelligent solutions.
• Applied excellent discovery skills to match customer needs with solutions.
• Utilized problem-solving skills to reduce or eliminate unnecessary company expenses.
• Estimated costs, evaluated required resources and determined potential barriers to successfully implement solutions.
• Defined problem to identify, prioritize and select alternatives.
• Translated highly technical terms into clear non-technical requirements.
• Worked closely with Incident Management team.

• Investigated helpdesk enquiries providing support and remedial action for prompt ticket resolution.
• Used in-depth Microsoft applications knowledge to enable smooth rollouts.
• Provided quick, reliable 1st and 2nd line support for timely ticket resolution.
• Coordinated communications between staff and technical teams to maintain smooth operations.
• Supported software updates and rollouts with thorough testing, minimizing operational disruption.
• Led end-user testing and documentation for reduced issues during development and rollout.
• Understood complex business processes and corresponding data flows for improved systems support.
• Managed system hardware and virtual environment performance for good equipment function.

• Strengthened communication skills through regular interactions with others.
• Providing the Technical support for the US and USA Customers for the MAC OS and IPhone4, IPod Touch, IPod nano and all Apple products.
• Installation, configuration and troubleshooting of all version of MAC 10.1v,10.2v,10.3v,10.4v,10.5v,10.6v,10.7v operating Systems.
• Troubleshooting network issues.
• Installing and configuring printers on network
• Configuring and troubleshooting wireless device.
• Airport Extreme, and Time Capsule wireless devices, Restoring, Resetting, and Reconfiguring of Apple Devices.
• Installing and configuring printers on network and Configuring and troubleshooting wireless client and LAN.