Summary
Overview
Work History
Education
Skills
Timeline
Swathi H C

Swathi H C

Senior Technical Support Engineer
Bangalore

Summary

Dynamic Senior Technical Support Engineer with a proven track record at Khoros India, leading teams to enhance customer satisfaction through advanced troubleshooting and effective problem-solving. Recognized for streamlining processes, achieving high client retention, and delivering tailored support services that drive exceptional results. Proficient in JIRA systems and committed to teamwork and collaboration.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Senior Technical Support Engineer

Khoros India Private Ltd
02.2020 - Current
  • Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
  • Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
  • Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.
  • Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
  • Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.

Systems Engineer

IBM India Pvt Ltd
09.2018 - 10.2019
  • Implemented BPM solutions for efficient loan management at IDFC First.
  • Conducted soap testing to validate business processes.
  • Developed API integrations.

Education

Bachelor Of Engineering - Information Science And Engineering

Malnad College of Engineering , Hassan
06.2018

Skills

Advanced troubleshooting

Timeline

Senior Technical Support Engineer - Khoros India Private Ltd
02.2020 - Current
Systems Engineer - IBM India Pvt Ltd
09.2018 - 10.2019
Malnad College of Engineering - Bachelor Of Engineering, Information Science And Engineering

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Swathi H CSenior Technical Support Engineer