SWATHI J
Chickballapur
Summary
Detail-oriented and results-driven professional with seven plus years of experience across customer support, payment operations, and treasury analysis, a proven track record of optimizing financial processes, ensuring compliance, and delivering high-quality client service, seeking to leverage analytical skills and cross-functional expertise in a challenging role within finance or operations to drive efficiency, accuracy, and business value.
Overview
8
8
years of professional experience
Work History
Treasury Analyst
PayPal India Pvt. Ltd.
Bangalore
03.2023 - 05.2025
- Developed long-term financial plans by collaborating with internal stakeholders and aligning with business objectives.
- Managed relationships with external banking partners to ensure compliance with relevant laws and regulations.
- Coordinated daily wire transfers and facilitated international currency conversions as needed.
- Recommended policy changes to enhance operational efficiencies within the department.
- Participated in strategic planning meetings to identify potential financial risks of proposed projects.
- Prepared and presented monthly and quarterly financial reports to stakeholders.
- Reviewed, reconciled, and updated general ledger accounts prior to presentation.
Global Exceptions Operations Agent
PayPal India Pvt. Ltd.
Bangalore
06.2021 - 02.2023
- Collaborated with business partners and finance team to resolve disputes with financial institutions.
- Utilized reporting and planning tools to drive process improvements.
- Analyzed data to identify risky trends and implemented mitigation processes achieving 97% quality score without critical errors.
- Reviewed payments based on user data, payment history, and PayPal products to ensure accuracy.
- Monitored relevant queues to minimize fraud occurrences and collaborated with risk team to enhance fraud prevention strategies.
Customer Support Executive
PayPal India Pvt. Ltd.
Bangalore
11.2019 - 05.2021
- Resolved customer issues efficiently through phone, email, and live chat support.
- Developed strategies that enhanced overall customer service experience.
- Collaborated across departments to ensure timely resolution of customer requests.
- Assisted customers with personalized product selection based on individual needs.
- Generated reports to track and analyze customer satisfaction levels.
- Contributed process improvement ideas to optimize team performance.
- Supported operations during peak activity periods for seamless service delivery.
- Participated in regular interdepartmental meetings to align on objectives.
Sr.Practitioner - CRM
Concentrix Pvt. LTD
Bangalore
08.2017 - 08.2019
- Conducted root cause analysis and reported findings to management.
- Resolved escalations related to process issues efficiently.
- Managed critical commit orders with high dollar value.
- Modified orders using Oracle 11i, Oracle R12 ERP, CRM systems, and other tools.
- Granted access to contracts as needed.
- Assigned privileges to profiles for commerce tool access.
Education
BCA -
Seshadripuram First Grade College
Bangalore11.2019
PUC -
Shaantiniketans PU College
Chickkballapur01.2014
SSLC -
New Horizon English High School
Chickkballapur01.2012
Skills
- Microsoft Excel and Office
- Oracle R12 and Salesforce
- Customer service and relationship management
- Communication skills
- Process improvement
- Problem solving and strategic thinking
- Operational efficiency
- Attention to detail
- Financial planning and reporting
- GL account management
- Organizational skills
- KYC and compliance management
- Wire transfer oversight
Areas of Expertise:
With over 7.5 years of experience in different industries, I currently work as a treasury analyst, and I am responsible for playing a critical role in data analysis and trends using statistical and/or financial analysis, governance, and process documentation. I have an excellent reputation for maintaining relations with global financial partners, such as Bank of America, Wells Fargo, JP Morgan, Deutsche Bank, and other international partners Skilled in managing multiple projects simultaneously, demonstrating strong organizational abilities and effective communication skills.
Affiliations
- I love traveling, and I am fluent or conversational in multiple languages
- Practice yoga or meditation as part of work-life balance
- Organized team-building events at work
- Served as a mentor in cross-functional projects
- Coordinated group volunteer activities
Accomplishments
- Received rewards and certificates as a top agent in town halls held quarterly
- Received praise and recognition for handling multiple tasks and mentoring teammates.
Languages
Kannada
First Language
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Disclaimer
I hereby promise that all the statements made here are true to the best of my knowledge
Timeline
Treasury Analyst
PayPal India Pvt. Ltd.
03.2023 - 05.2025
Global Exceptions Operations Agent
PayPal India Pvt. Ltd.
06.2021 - 02.2023
Customer Support Executive
PayPal India Pvt. Ltd.
11.2019 - 05.2021
Sr.Practitioner - CRM
Concentrix Pvt. LTD
08.2017 - 08.2019
BCA -
Seshadripuram First Grade College
PUC -
Shaantiniketans PU College
SSLC -
New Horizon English High School
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