Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Swathi Lainapothala

Pune

Summary

Dynamic professional with a proven track record in enhancing customer experience at Creative Junction through innovative mystery shopping strategies and exceptional communication skills. Excelled in team motivation and problem-solving, significantly improving client relations at Ikya Human Capital Solutions. Renowned for leadership and analytical prowess, adept at driving performance and achieving results under pressure.

Overview

7
7
years of professional experience

Work History

Mystery customers

Creative junction
02.2017 - 08.2018
  • Company Overview: Mystery Shopping (Australia)
  • Have done several assignments for the above clients and also been a part of some casual works with many clients
  • Mystery Shopping (Australia)

Ikya Human Capital solutions
01.2014 - 08.2014
  • Selecting and interviewing candidates depending on the requirements
  • Maintaining healthy relation with clients
  • Occasionally being responsible for the maintaining staff records
  • Examine the documents and verify information such as educational qualification, other documents
  • Continuous improvement plans for the company

Trainer/ front office assistant

Medha Institute of English and Personality Development
11.2011 - 06.2013
  • Able to work under pressure with leadership skills
  • Composing of text for publication
  • Recruiting staff
  • Cash handling

Volunteer

Jeans for genes
  • Helping them in merchandise and building awareness in people

Volunteer

Cancer Council
  • Worked as a volunteer for Cancer Council on Daffodil’s day

Education

Computer Science - Bachelor of Engineering

Almighty Institute of Management & Technology
New Delhi
09-2021

Diploma - Hospitality management, First aid, Travel management, Personality development, Interpersonal skills

Aviation and hospitality management
01.2011

Class 12th - Maths, physics, chemistry, computer application

Kakatiya public school
01.2009

Class 10th -

St. joseph school
01.2007

Skills

  • Team Motivation
  • Communication Skills
  • Interpersonal Skills
  • Negotiation
  • Influence
  • Advising
  • Interpreting
  • Leadership
  • Training
  • Problem Solving
  • Creative Thinking
  • Analytical Skills
  • Lateral Thinking
  • Logical Thinking
  • Calmness Under Pressure
  • Customer Resolution

References

  • Dr. Chiranjeevi, Director and Chief Coach, Medha, Hyderabad, Telangana, India, medhu1111@yahoo.com, +919000906661
  • Creative Junction, thejunction.operations@creativeactivation.com.au

Volunteer Experience

  • Jeans for Genes, Volunteer, Helping them in merchandise and building awareness in people.
  • Cancer Council, Volunteer, Worked on Daffodil’s day.

Timeline

Mystery customers

Creative junction
02.2017 - 08.2018

Ikya Human Capital solutions
01.2014 - 08.2014

Trainer/ front office assistant

Medha Institute of English and Personality Development
11.2011 - 06.2013

Volunteer

Jeans for genes

Volunteer

Cancer Council

Computer Science - Bachelor of Engineering

Almighty Institute of Management & Technology

Diploma - Hospitality management, First aid, Travel management, Personality development, Interpersonal skills

Aviation and hospitality management

Class 12th - Maths, physics, chemistry, computer application

Kakatiya public school

Class 10th -

St. joseph school
Swathi Lainapothala