Swathi Machireddy
Hyderabad,TG
Summary
CCNA/NP-Switching Cisco Certified Senior Network Engineer delivering network operations, escalation support, and project execution across global enterprise environments. Leads Cisco routing and switching, Juniper SRX/Mist, and critical cutovers, refreshes, and firewall replacements while driving ITIL-based change control and SLA delivery. Builds proactive alerting, knowledge bases, and process improvements that reduce escalations and improve service quality.
Overview
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1
Language
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Certificate
11
11
years of professional experience
Work History
Senior Network Engineer
Bell TechLogix INC
01.2025 - Current
- Lead 80% of change requests through ITIL-controlled cutovers, refreshes, and upgrades for LAN, WAN, and datacenter environments.
- Manage P1/P2 incidents across the global estate as escalation support for unresolved network issues.
- Coordinate critical site cutovers, network refreshes, firewall replacements, and RUCKUS/Cisco upgrades through smooth production go-live.
- Firewall and Device Upgrades across the globe.
- Design and implement new LAN, WAN, and datacenter installations while supporting critical changes and time-sensitive project work.
- Build proactive alerting, knowledge base articles, and process improvements to reduce escalations and strengthen L2 support quality.
- Run scrum calls, brainstorm sessions, and team training while aligning with clients on SLA commitments and delivery expectations.
- Support incidents and troubleshooting across the OSI model, TCP/IP protocols, IP addressing and subnetting, Cisco routers, Cisco Catalyst switches, and wireless issues.
Sr Network Engineer
Micron technologies
11.2019 - 01.2025
- Supported 80% uptime by troubleshooting LAN and WAN connectivity issues, wireless faults, and VPC, VRF, and IPSEC problems.
- Resolved 10 network incidents per week across Nexus 3K/9K, ASR1K, and Cisco2960 environments through ServiceNow.
- Performed Static, EIGRP, and BGP routing support while maintaining Cisco routers and switches through ongoing maintenance and upgrades.
- Executed IOS and NX-OS upgrades, change records, and configuration updates for Nexus 3K/9K, ASR1K, and Cisco2960 devices.
- Joined bridge calls during connectivity incidents, coordinated with other teams, and escalated ISP or vendor software failures to resolution.
- Managed DNS and DHCP requests through Infoblox, monitored live traffic in HPNNMI and NetScout, and supported physical datacenter activities.
- Documented configuration changes and recurring procedures to support incident handling, request processing, and knowledge transfer.
Sr Network Engineer
DieboldNixdorf Pvt Ltd
05.2019 - 09.2019
- Maintained 60% uptime for datacenter network devices through monitoring and timely IOS/NX-OS upgrades.
- Resolved 20 incidents per sprint across Nexus 3K/9K, ISR4331, and Cisco2960 devices.
- Troubleshot LAN and WAN connectivity issues, coordinating bridge calls and cross-team analysis during outages.
- Implemented VPC, VRF, and VLAN extension changes in production while documenting configuration updates through change management.
- Supported wireless troubleshooting, Riverbed configurations, and device monitoring through ISE and Orion for backup visibility.
- Raised vendor and ISP tickets for software failures, then coordinated resolution and follow-up communication with external teams.
- Documented configuration changes and incident knowledge to strengthen handoffs, reduce repeat escalations, and support L2 teams.
Network Engineer
Wipro Technologies
07.2016 - 04.2019
- Implemented Nexus9K devices and configured VPC and VRF in datacenter environments during production deployments.
- Troubleshot static, OSPF, and BGP routing on Nexus 3K, Nexus 9K, and Cisco 2960 devices through ServiceNow.
- Resolved LAN and WAN connectivity issues by coordinating traffic switches between datacenters with the compute team.
- Managed change records for Nexus 3K, Nexus 9K, and ISR4331 updates while following ITIL change-management practices.
- Documented configuration changes and analyzed traffic with Wireshark and NNMi to support ongoing network troubleshooting.
Network Engineer
Sellcraft Softech Pvt Ltd
09.2015 - 07.2016
- Configured Cisco 3750, Nexus9000, Nexus3000, 3164, 2921, and 3048 platforms for access and distribution layers.
- Troubleshot LAN and WAN connectivity issues to resolution, including decommissioning-related network disruptions.
- Implemented vendor equipment, access routers, TOR, OOB, and management devices with IOS upgrades and maintenance support.
- Documented configuration changes, RFCs, and process updates while reporting blockers and infrastructure dependencies to stakeholders.
- Applied Microsoft tools such as PowerShell, Men and Mice, SecureCRT, IPMHAL, MS Asset, MSN conf, True Control, Network Checker, Vlan Deployment Tool, and GFSDeploy.
Education
Bachelor of Technology - Computer Science
Nova Academy of Rural Education & Research
TamilNadu05-2015
Diploma - computer Science engineering
Loyola polytechnic college
Pulivendula05-2012
Skills
OSI model
TCP/IP protocols
IP addressing and subnetting
Cisco routers
Cisco Catalyst switches
ServiceNow
Network troubleshooting
LAN and WAN connectivity
Wireless troubleshooting
Incident escalation management
Datacenter network operations
ITIL change management
SLA management
Bridge call coordination
Stakeholder communication
Knowledge base documentation
Certification
JN0-105 - Junos, Associate (JNCIA-Junos)
Timeline
JN0-105 - Junos, Associate (JNCIA-Junos)
09-2028
Senior Network Engineer
Bell TechLogix INC
01.2025 - Current
Sr Network Engineer
Micron technologies
11.2019 - 01.2025
Sr Network Engineer
DieboldNixdorf Pvt Ltd
05.2019 - 09.2019
Network Engineer
Wipro Technologies
07.2016 - 04.2019
Network Engineer
Sellcraft Softech Pvt Ltd
09.2015 - 07.2016
Diploma - computer Science engineering
Loyola polytechnic college
Bachelor of Technology - Computer Science
Nova Academy of Rural Education & Research
Achievements
Received “Super Squad recognition” for best performance in the year of 2023 in Micron Technologies., Received “Women of nestle” award from project for completion of critical upgrades in the month of November 2017 in Wipro technologies., Received appreciation from Client for resolved P1 ticket in the month of Sep 2016 in Wipro technologies., Received “Star of the Month” Award for Best performance in the months of Jan, feb, Mar2016 in TATA Consultancy Services.