Swathi Marri
Hyderabad
Summary
With over 15+ years of experience in US Healthcare field and Revenue Cycle Management and a Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
15
15
years of professional experience
Work History
Director of Operations
IKS Health
Hyderabad
04.2021 - Current
- Currently managing a team of 250+ coders and 10 managers, working on expanding further capacity.
- Responsible for overall operations management of production, quality, training, staffing, including recruitment, and performance review.
- Transition of new clients, planning the readiness and execution, including quality parameters, audit methodology based on SOW.
- Managing the P&L and responsible for the overall process revenue and margins, to be met as per the planned budgets.
- Involved in product developments and deployment into process based on requirement specifics.
Operations Manager
Sutherland Global Services
Hyderabad
10.2017 - 03.2021
- Handled 280+ coders and 12 Managers between Hyderabad and Chennai offices.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Responsible for continuous process improvement, bringing in efficiency through automation to improve productivity and quality control.
Team Manager
Sutherland Global Services
Hyderabad
10.2015 - 10.2017
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
Medical Coding Specialist
Sutherland Global Services
Hyderabad
07.2009 - 10.2015
- Reviewed patient records to ensure accuracy of documentation and assigned appropriate codes for diagnosis, treatment, and procedures.
- Maintained up-to-date knowledge of medical terminology and coding changes.
- Researched and resolved coding issues identified by auditors.
- Verified accuracy of patient data in order to assign correct ICD-10 codes.
- Developed a thorough understanding of CPT and HCPCS codes and modifiers used in the healthcare industry.
- Conducted quality assurance audits to ensure accurate medical coding practices were followed.
- Provided training and guidance to new members of the medical coding team.
- Assisted in developing policies and procedures regarding medical coding processes.
Education
Certified Professional Coder (CPC)
American Association For Professional Coders (AAPC
02-2011
Bachelor of Science - Microbiology, Genetics And Chemistry
Osmania University
Hyderabad06-2009
Skills
- Strategic planning and execution
- Process Improvements
- Resource Allocation
- Financial controls implementation
- Workforce Planning
- Performance Evaluation and Monitoring
- Customer Relationship Management
Timeline
Director of Operations
IKS Health
04.2021 - Current
Operations Manager
Sutherland Global Services
10.2017 - 03.2021
Team Manager
Sutherland Global Services
10.2015 - 10.2017
Medical Coding Specialist
Sutherland Global Services
07.2009 - 10.2015
Certified Professional Coder (CPC)
American Association For Professional Coders (AAPC
Bachelor of Science - Microbiology, Genetics And Chemistry
Osmania University
Similar Profiles
Shanta GreenShanta Green
Supervisor of Operations at IKS HealthSupervisor of Operations at IKS Health
JAY P BHOYARJAY P BHOYAR
Data Engineer at IKS HealthData Engineer at IKS Health
Kunal SonarKunal Sonar
Team Manager at IKS HealthTeam Manager at IKS Health