Swathi N

• Change management -

- Worked in SmartIT tool for reviewing and approving CRQs.

- Conducting change management trainings to create CRQs.

- Creating templates for the change management module.

- Created successful test scripts to manage automated feature testing.

• Event management

- Detected and notified on issues for critical applications and environment.

- Partnered with TOC, ITSM and technology teams to deliver comprehensive monitoring solutions utilising best in class monitoring tools.

- Worked on Incident trend on everyday basis and identifying automation opportunities.

- Leveraging monitoring opportunities for new applications and working with automation teams.

• Customer promise team ERE -

- Experience in retail Site reliability for Lowes.com.

- Day to day maintenance of application systems in operation.

- Identifying and troubleshooting application issues.
- Resolving and escalating issues as needed.
- Implementing automation to improve operational efficiency.
- Optimising system performance to enhance reliability.
- Working on various applications on retail side for inventory, reservation and delivery.

- Monitoring grafana dashboard for API and infra level alerts for all the services.

- Analysing ELK logs to investigate on all the events and errors.

- Creating reports to analyze weekly and monthly spikes or dips to further find automation opportunities.