Swathi P

Dynamic and results-oriented professional with extensive experience in mortgage document analysis and quality control, notably at First Source Solutions Pvt Ltd. Proven track record in enhancing team performance and resolving complex issues through comprehensive problem-solving abilities and exceptional communication skills. Adept at fostering teamwork and adapting to changing conditions, demonstrating dedication and a commitment to excellence.

• Received 3 (Times) Quarterly Star Performer and 2 RAMP awards
• Received Star of the quarter excellence in quality and production.

• Kannada
• Telugu
• English
• Tamil

• Cooking
• Dancing

I hereby declare that the above written information is true to the best of my knowledge.

Experienced in reviewing mortgage documents such as Note, Security Instrument, W-9, Authorization, Verification of Mortgage., Experienced in Researching and Analyzing to fix discrepancies such as Interest rate, mortgagor name, Note date, SSN number, 1st payment date etc., Responsible in training new hires., Handled different queries of the borrower's and ensure that the queries are resolved on a timely manner., Review customer accounts to determine whether payments are made on time and that other loan terms are being followed., Answered questions about payment research loan modifications mortgages., Conducted research and analysis of loan issues and provided solutions., Supported team members in understanding the process., Performed internal QC to help the team in minimizing errors., Worked on different tasks and reports assigned., Retrieve documents from File Net for Quality Checks., Maintain and update files, databases, records, and/or other documents for internal reports., Responsible for review the team work and assign the batches/work to my team members., Send Error log to concerned Team Manager for correction., Keeping track of leaves/Trainings/access to various applications of individuals in the team., Verifying customer information like Tax id No, SSN No, address, customer name, commitment amount etc., Responsible for creating proper backups when volumes are high and during others absences, accordingly pitching in if there are any requirement.

• Father's Name: Prabhakar K
• Mother's Name: Varalakshmi K
• Blood Group: A-
• Date of Birth: 12/27/94
• Gender: Female
• Marital Status: Married