SWATHI PAKKIRISAMY
Operations Manager
Chennai
Summary
Seasoned Operations Manager and talented leader with 5years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Accenture
02.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between various teams through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Collaborated with cross-functional teams to streamline supply chain workflows and improve inventory accuracy by 97.6%
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Operations Lead
Tata Consultancy Services
02.2021 - 01.2023
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies and procedures effectively.
- Established strong relationships with vendors (VMware, CISCO) negotiating favorable pricing terms without compromising on quality or service levels.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Gathered, organized and input information into digital database for entire asset inventory and achieved CMDB compliance of all time highest 98.9%.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
AWS Migration Engineer
Tata Consultancy Services
03.2019 - 01.2021
- Perform deep assessments of on-premise systems, applications, and databases to determine compatibility with AWS.
- Identify suitable AWS services to optimize performance and cost during migration.
- Design cloud architectures that meet business requirements, ensuring scalability, availability, and cost-efficiency.
- Create detailed migration plans and timelines, identifying key milestones and risks.
- Plan and manage end-to-end execution of cloud migrations with minimal downtime or service disruption.
- Implement AWS Cost Explorer and AWS Trusted Advisor for continuous cost management.
- Automate monitoring, scaling, and security for migrated workloads.
- Work closely with cross-functional teams, including DevOps, infrastructure, and security teams, to ensure smooth migration.
- Develop and implement disaster recovery plans in AWS using services like AWS Backup and EC2 Auto Recovery.
Windows and VMware administrator
Tata Consultancy Services
05.2015 - 02.2019
- Managing Active Directory, DNS, File Servers and Print Servers
- Installing and configuring application access via Remote desktop services (RDS)
- Creating new group policies based on application/user requirements, managing existing group policies and make changes based on business requirement
- Windows systems administration including installing System Security Patches and Hot Fixes
- Handling L2 level VMware operations and troubleshooting
- Performing performance tuning, hardware upgrades and capacity planning
- Prepared PowerShell Scripts for Daily Health Check Report, Password Expiry Notifications and Security Groups Monitoring
- Creating and managing SSO (Single sign-on), renewing certificate and troubleshooting SSO issues in Microsoft ADFS
- Performing change reconciliations for data in the CMDB and assist with audits of CMDB data to ensure that the data is accurate
Education
Electronics and Communication Engineering -
Sri Sairam Engineering College
Skills
Operations management
Performance monitoring
Operational efficiency
Process improvement
KPI tracking
Certification
AWS Solution Architect - Associate
Timeline
Operations Manager
Accenture
02.2023 - Current
Operations Lead
Tata Consultancy Services
02.2021 - 01.2023
AWS Migration Engineer
Tata Consultancy Services
03.2019 - 01.2021
Windows and VMware administrator
Tata Consultancy Services
05.2015 - 02.2019
Electronics and Communication Engineering -
Sri Sairam Engineering College
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