Swathi Pandana
Analyst
Bengaluru,KA
Summary
Aspiring business professional with a strong foundation in SQL, Power BI, Tableau, and Python, developed through self-directed online courses and hands-on experience. Exceptional analytical abilities are complemented by a proven track record of creating impactful dashboards and reports. Eager to leverage data skills in a dynamic business role to drive strategic decision-making, support team objectives, and contribute to overall organizational growth. Committed to continuous learning and applying innovative solutions to enhance business performance.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Analyst
Fidelity
02.2022 - Current
- Collaborated with clients and cross-functional teams to gather requirements for payroll integration, contribution rules, and investment plans.
- Utilized SQL for data extraction, analysis, and validation of over 10,000 financial transactions, ensuring 99.9% accuracy, and maintaining audit compliance.
- Developed interactive dashboards and reports in Power BI and Tableau, providing visualization of plan performance, highlighting key metrics, and facilitating data-driven decision-making for internal teams and stakeholders.
- Managed 50+ JIRA tickets, optimizing issue resolution processes, and achieving a 20% reduction in resolution time.
- Provided post-implementation support for plans impacting over 5,000 participants, ensuring accurate system configurations.
- Investigated and resolved discrepancies using data analytics tools, effectively minimizing delays and financial impact.
- Documented workflows and insights to enhance onboarding efficiency and knowledge transfer.
- Trained and mentored new associates, contributing to a 30% acceleration in team ramp-up, and ensuring 100% SLA commitments during high-volume periods.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Analyst
Concentrix Daksh Services
11.2020 - 03.2022
- Ensured 100% accuracy by verifying loan documents for compliance.
- Conducted thorough background checks, and skillfully managed escalations to ensure seamless operations.
- Maintained high service quality standards, resulting in enhanced customer satisfaction, and increased retention rates.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims, Ben.
Education
Bachelor of Science - Chemistry
JSS College
Mysore, India 05.2001 -
MS/M.Sc(Science) - Chemistry
Manasa Gangothri University of Mysore
Mysore03.2022
Skills
Business requirements analysis
Stakeholder needs assessment
Stakeholder communication
Documentation of processes
SQL proficiency
Data visualization with Tableau
Proficient in Python
Statistical analysis
Certification
CBAP Certification Training
Personal Information
Total Experience: 5 Years 6 Months
Timeline
Analyst
Fidelity
02.2022 - Current
Analyst
Concentrix Daksh Services
11.2020 - 03.2022
Bachelor of Science - Chemistry
JSS College
05.2001 -
MS/M.Sc(Science) - Chemistry
Manasa Gangothri University of Mysore