Swathi Pandana
Analyst
Bengaluru,KA
Summary
Aspiring business professional with a strong foundation in SQL, Power BI, Tableau, and Python, developed through self-directed online courses and hands-on experience. Exceptional analytical abilities are complemented by a proven track record of creating impactful dashboards and reports. Eager to leverage data skills in a dynamic business role to drive strategic decision-making, support team objectives, and contribute to overall organizational growth. Committed to continuous learning and applying innovative solutions to enhance business performance.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Analyst
Fidelity
02.2022 - Current
- Collaborated with clients and cross-functional teams to gather requirements for payroll integration, contribution rules, and investment plans.
- Utilized SQL for data extraction, analysis, and validation of over 10,000 financial transactions, ensuring 99.9% accuracy, and maintaining audit compliance.
- Developed interactive dashboards and reports in Power BI and Tableau, providing visualization of plan performance, highlighting key metrics, and facilitating data-driven decision-making for internal teams and stakeholders.
- Managed 50+ JIRA tickets, optimizing issue resolution processes, and achieving a 20% reduction in resolution time.
- Provided post-implementation support for plans impacting over 5,000 participants, ensuring accurate system configurations.
- Investigated and resolved discrepancies using data analytics tools, effectively minimizing delays and financial impact.
- Documented workflows and insights to enhance onboarding efficiency and knowledge transfer.
- Trained and mentored new associates, contributing to a 30% acceleration in team ramp-up, and ensuring 100% SLA commitments during high-volume periods.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Analyst
Concentrix Daksh Services
11.2020 - 03.2022
- Ensured 100% accuracy by verifying loan documents for compliance.
- Conducted thorough background checks, and skillfully managed escalations to ensure seamless operations.
- Maintained high service quality standards, resulting in enhanced customer satisfaction, and increased retention rates.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims, Ben.
Education
Bachelor of Science - Chemistry
JSS College
Mysore, India 05.2001 -
MS/M.Sc(Science) - Chemistry
Manasa Gangothri University of Mysore
Mysore03.2022
Skills
Business requirements analysis
Certification
CBAP Certification Training
Personal Information
Total Experience: 5 Years 6 Months
Timeline
Analyst
Fidelity
02.2022 - Current
Analyst
Concentrix Daksh Services
11.2020 - 03.2022
Bachelor of Science - Chemistry
JSS College
05.2001 -
MS/M.Sc(Science) - Chemistry
Manasa Gangothri University of Mysore