Swathi R.
Business Analyst- Digital Transformation (Pharma)
Bengaluru
Summary
Results-driven Business Analyst with 8 years of experience in pharmaceutical manufacturing, MSAT, and quality systems. Expertise in requirements gathering, process mapping, KPI design, and data analysis utilizing SAP, gLIMS, and Excel. Proven ability to translate complex business needs into actionable insights that enhance operational efficiency and support digital transformation initiatives within regulated environments. Committed to leveraging analytical skills to drive continuous improvement and innovation across organizational processes.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Lead II – Product Support
UST
02.2026 - Current
- Translated business requirements into functional use cases for AI-driven (Vision AI) solutions to enhance user experience
- Collaborated with cross-functional teams to align business needs with technical implementations, ensuring project success
- Support digital transformation initiatives through process mapping and automation opportunities
- Analyze operational data to identify trends and support decision-making
- Defined KPIs and supported reporting dashboards for performance monitoring
Associate – MSAT
Pfizer Healthcare India Pvt Ltd
08.2020 - 12.2022
- Elicited and documented business requirements from MSAT, QA, and production teams for new product introduction and life cycle management projects, ensuring clarity and alignment across teams.
- Defined and tracked KPIs to monitor manufacturing performance, enabling data driven decision making and improving process efficiency
- Analyzed manufacturing and quality data to identify trends, deviations and improvement opportunities
- Conducted process mapping and gap analysis to identify inefficiencies and recommend process improvements
- Collaborated with stakeholders to align business requirements, facilitate timely delivery, and ensure compliance with regulatory standards.
- Collaborated with stakeholders to ensure alignment with business requirements ,timely delivery and compliance
- Utilized SAP, gLIMS, Informa, and gQTS for reporting data analysis, and business insights
- Liaised between business, quality, and operations teams to ensure seamless project execution and adherence to project timelines.
Officer – QA
Inception Source Drugs & Pharmaceuticals
08.2014 - 07.2020
- Identified process improvement opportunities, implementing enhancements that streamlined workflows
- Conducted process mapping and workflow analysis to streamline operations and reduce delays.
- Collaborated with cross-functional teams to resolve quality issues
- Conducted process mapping and workflow analysis to streamline operations and reduce delays.
- Mentored team members and developed training materials
Assistant Professor
Sri Padmavathi School of Pharmacy
01.2012 - 12.2013
- Delivered engaging lectures on pharmaceutical sciences and regulatory practices, enhancing student understanding and interest
- Guided research projects, resulting in multiple published scientific articles in peer-reviewed journals
- Created materials and exercises to illustrate application of course concepts.
- Mentored students and communicated internship and employment opportunities.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
Education
Ph.D. - Pharmaceutical Sciences
Sri Padmavathi Mahila University
Tirupati, India01-2025
M.Pharmacy -
Sri Padmavathi Mahila University
Tirupati, India01-2011
B.Pharmacy -
JNTU
Anantapur, India01-2009
Skills
Technical support
Technical troubleshooting
Problem-solving
Organization and time management
Multitasking
Microsoft Office
Office suite
Customer-focused mindset
Teamwork and collaboration
Accomplishments
- Supported migration of 5 pharmaceutical products
- Led New Product Introduction (NPI) for 2 products
- Executed technology transfer activities for compliant launches
- Improved process efficiency through data-driven monitoring
Certification
PMP (Project Management Professional)
Timeline
Lead II – Product Support
UST
02.2026 - Current
Associate – MSAT
Pfizer Healthcare India Pvt Ltd
08.2020 - 12.2022
Officer – QA
Inception Source Drugs & Pharmaceuticals
08.2014 - 07.2020
Assistant Professor
Sri Padmavathi School of Pharmacy
01.2012 - 12.2013
Ph.D. - Pharmaceutical Sciences
Sri Padmavathi Mahila University
M.Pharmacy -
Sri Padmavathi Mahila University
B.Pharmacy -
JNTU
AWARDS
- Best Oral Presentation Award (2018)
- Best Paper Award (2019)
- GATE Qualified (2009)
PUBLICATIONS
- Patent for phytosomes of p-coumaric acid with enhanced drug release activity and preparation thereof, 202341067406
- QbD Approach for the design optimization and characterization of Piperine phytosomes to enhance bioavailability, Scopus Journal - European Chemical Bulletin, 2022, 11, 11, 547-567
- Formulation and characterization of Chrysin loaded phytosomes and its hypoglycemic effect on streptozotocin induced diabetic rats, Scopus Journal - Latin American Journal of Pharmacy, 2023, 42, 3, 1726-1752
- Formulation and evaluation of Granisetron hydrochloride mouth dissolving tablet, International Journal of Pharmaceutical Sciences, 01/09/2009, 336-341
- A Comprehensive Review on Phytosomal Drug Delivery Systems, International Journal of Current Research in Life Sciences, 2018, 09, 2727-2729, 09/01/2018