Swathi Ramachandra
Sales Operations Business Analyst
Mangalore
Summary
Expert Analyst versed in sales operations. Offering 12 years of experience in Planning, reporting, organizing, and analyzing data.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Business Analyst 2
Vmware Software Pvt LTD
08.2015 - 04.2024
- Territory Hierarchy Planning: Build and maintain Territory structuring by Creating/Renaming/Modifying/Deleting during Realignment
- Account Planning: Correct mapping of accounts to territory, will help the Sales teams to drive their sales based on the territories they are assigned to
- ETM Functionality: Structuring the functionality to implement the Rules in SFDC
- Working with BTA BAS teams to assign certain territories to the requested users or make someone as the owner or ISR of the territories
- Territory movement for the Disputed Customer Account through TAD functionality in SFDC post planning
- Creating accounts and closing an opportunity in SFDC
- Update Planning Group and Unique Account names for the accounts based on Governance
- Supporting Both Renewal sales & Field sales in yearly territory planning
- Creating Dashboards/Reports using salesforce.com/SFDC
- Creating Reports/Dashboards using SAP BI
- Supporting sales governance in SFDC testing
- Assisting for Quota deployment in upgrading products with deal management
- Supporting sales compensation team in adjusting the incentives for sales reps
- Support and successfully contribute to Ad Hoc projects and reporting requisites
- Initiating calls during planning with Sales Ops and Leadership team
- Also received Appreciation mails with the saying 'Backbone support' from leadership team and Sales Ops
- Conducted Interviews and trained for Inters/New Joiners for the team
Analyst
Oracle Software Pvt LTD
09.2010 - 07.2015
- Updating and validating the Customer data Base records
- Create & update finance Customer Accounts, Address add On's, Legal Name change and also worked with teams like Installed Base, Agreements and Public Sector
- Ensure timely and complete resolution of queries of different internal teams globally
- Maintaining the customer database in oracle systems
- Worked closely with Sales, Installed Base and Accounts Receivable Team to ensure timely generation of Invoices from Order Management
- Responsible for assigning daily tasks to Team and handling escalations and handling team in the absence of team Leader
- Responsible for scheduling the process training for new joiners and other team members whenever they required
Education
Bachelors in Commerce - undefined
Bangalore University
Skills
Sales Force - SFDC
Personal Information
Marital Status: Married
Highlights
EMEA Sales Ops Territory and ETM prospective, Performed Sales Planning and ETM implementation for Business Ops Standpoint, Validations of Data and Quotas assigned to the Sales for the half yearly basis, Worked on Reporting requirements based on Stakeholder requests, Provided assistance to Sales Personnel with administrative, analytical and operational tasks, Reassigned the territory of the orders for commission and planning purpose, Supported and contributed to Adhoc projects, Updated Planning Group and Unique Account names based on Governance, Supported Both Renewal sales & Field sales in yearly territory planning, Supported sales governance in SFDC testing, Supported sales compensation team in adjusting incentives for sales reps, Documented all Governance and maintained track in Confluence
Timeline
Business Analyst 2
Vmware Software Pvt LTD
08.2015 - 04.2024
Analyst
Oracle Software Pvt LTD
09.2010 - 07.2015
Bachelors in Commerce - undefined
Bangalore University
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