Swathi Reddam
Account Manager
Chennai
Summary
Dynamic and results-oriented SaaS Account Executive and Account Manager with a proven track record of driving revenue growth through acquiring new business and nurturing existing accounts. Managed a portfolio exceeding $2.6M ARR, showcasing expertise in using data-driven strategies to expand market presence and reduce churn in fast-paced environments across the US and EMEA. Recognized as a strategic partner to C-suite stakeholders, skilled in utilizing AI-driven insights to enhance product adoption and maximize account value. Committed to delivering exceptional results by aligning client needs with innovative solutions that foster long-term partnerships.
Overview
5
5
years of professional experience
Work History
Account Manager
Freshworks
Chennai
01.2025 - 05.2026
- Directed a $2.64M ARR commercial portfolio across the US market, successfully expanding and mitigating churn within a highly competitive, high-velocity environment.
- Orchestrated a 27% portfolio expansion (generating $3.35M in total value) by mapping account whitespace, and strategically aligning product capabilities with customer business objectives.
- Consistently maintained 97.7% quota attainment across the expansion pipeline through proactive risk identification, and continuous stakeholder engagement.
- Led value-driven Executive Business Reviews (EBRs) and cross-sell initiatives, driving deep product adoption across AI, automation, and reporting modules.
- Recognized by executive leadership as a 'Customer Champion' for two consecutive quarters due to exceptional client retention, advocacy, and relationship management.
Account Executive
Freshworks
Chennai
07.2023 - 12.2024
- Acquired and onboarded 100+ net-new accounts across U.S. markets, managing the complete commercial lifecycle from initial discovery to contract execution.
- Engaged directly with C-level stakeholders, driving complex, multi-threaded negotiations, while ensuring seamless post-sale handoffs to the Customer Success team.
- Built robust, highly qualified pipelines utilizing Salesforce, Outreach, and LinkedIn Sales Navigator to consistently exceed revenue targets.
- Hand-selected for a specialized CEO-led growth unit for CRM; awarded "Revenue Ninja," "Above & Beyond," and "Rookie of the Year" for outstanding commercial performance and client acquisition.
Sales Development Representative
Leadle Consultancy
Chennai
02.2023 - 05.2023
- Generated a high-value pipeline via targeted outbound prospecting to C-level executives, and executed multi-channel campaigns, achieving a 60% conversion rate across cold calls, personalized emails, and LinkedIn outreach.
Inside Sales Specialist
Skill Lync
Chennai
03.2022 - 02.2023
- Managed high-velocity, consultative B2C sales engagements, consistently exceeding individual commercial targets.
- Recognized by leadership for maintaining superior conversion rates, and driving substantial revenue contribution.
Management Trainee
MORRIS GARAGES (MG MOTORS)
Vijayawada
09.2021 - 02.2022
- Developed core competencies in consultative relationship management and high-stakes customer interactions, directly impacting satisfaction metrics.
Education
Master of Business Administration - Human Resources And Sales
JNTU
Kakinada, India07-2021
Bachelors of Commerce - Commerce
TCSC
Mumbai, India04-2019
Skills
Full-Cycle Sales
Upsell/Cross-sell
Pipeline Forecasting
Churn Mitigation
Stakeholder Engagement
Account management
Teamwork and collaboration
Accomplishments
- Revenue Expansion Leadership (DR)
- Scaled portfolio from $2.64M to $3.35M through strategic expansion and churn mitigation
- Built repeatable SaaS growth strategies using AI automation and product adoption
Sales Excellence Awards
Revenue Ninja, Above & Beyond, Rookie of the Year- 2024, Customer Champion (Q1 and Q2 2025)
Timeline
Account Manager
Freshworks
01.2025 - 05.2026
Account Executive
Freshworks
07.2023 - 12.2024
Sales Development Representative
Leadle Consultancy
02.2023 - 05.2023
Inside Sales Specialist
Skill Lync
03.2022 - 02.2023
Management Trainee
MORRIS GARAGES (MG MOTORS)
09.2021 - 02.2022
Master of Business Administration - Human Resources And Sales
JNTU
Bachelors of Commerce - Commerce
TCSC